• An exciting opportunity to provide front-facing customer service to our community 
  
• Flexible working arrangements 
  
• Full Time, Fixed term positions with Salary packaging benefit on offer

Comm Unity Plus Services Ltd (operating as commUnity+) is a multidisciplinary organisation located in Melbourne’s western suburbs, delivering a range of prevention and early intervention programs focused on informing and engaging with our community. This is achieved via high quality Adult Education, Legal Services (Brimbank Melton Community Legal Centre), our Neighbourhood House program and Children’s Contact Service, as well as a range of community and individual development activities.

About the Position

Reporting to the General Manager, Shared Services, this position will provide high level front-of-house service to our community. The role will entail providing excellent customer service to our commUnity members. This role is responsible for being the initial face and contact for our community members when arriving at our Deer Park and Brimbank Aquatic & Wellness Centre (BAWC) sites. 

The Community Services Officer will be further responsible for coordinating and managing a variety of activities associated with reception and administration across various locations and general administration. The role will entail providing reception support to not only commUnity+ but two other partners within the BAWC space including Good Shepherd Australia and New Zealand and Distinctive Options.

Key Selection Criteria

• High level of administrative and organisational skills including time management with the ability to prioritise and meet competing deadlines.
• Demonstrated interpersonal skills including tact and diplomacy, and the ability to liaise effectively with a wide range of people on complex and sensitive issues.
• Demonstrated ability to provide a high standard of customer service to members of the community, clients, internal and external stakeholders.
• Good communication and negotiation skills, including the ability to communicate verbally and in writing, in a clear and concise manner.
• Excellent attention to detail with a focus on accuracy, quality and completeness of work undertaken and managing of multiple tasks.
• Proven ability to work effectively in a team and apply strong initiative and personal judgment to solving problems with minimal supervision.
• Demonstrated knowledge and proficiency in Microsoft Suite and confidence in using software systems.

A relevant qualification in business administration or equivalent would be advantageous. Previous experience in the community sector, ability to work flexible hours and organise/manage own work activities and schedules to meet established deadlines, would be desirable for this role.

These positions are being offered as full-time, fixed-term positions (12 months) at Deer Park and Brimbank Aquatic and Wellness Centre (BAWC), Keilor Downs sites.

We are a team committed to delivering a high standard of service to our communities.

What we offer:

• Flexible workplace with hybrid work arrangements
• Salary packaging benefit
• 40% off your membership at Brimbank Aquatic and Wellness Centre (BAWC)
• Opportunity to further develop your skills
• Friendly and supportive team
• Free parking at Deer Park and BAWC sites

commUnity+ is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm. Applicants must hold a valid Working with Children Check and Police check or the ability to obtain the same.

Applications must include a cover letter responding to the key selection criteria and a current resume.

A copy of the Position Description can be found attached here and also on our website under the ‘Working With Us’ tab and then by clicking on the 'Employment' section at www.comm-unityplus.org.au

For further information or a confidential discussion, please call Aimie Meier on 0409 670 572.

community+ is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.