• Home Support Assessor (SOA 2) Regional Assessment Service

About You

You are passionate about ensuring the people you serve and work with are treated with dignity, respect, and equality.

You will understand the need to adhere to and maintain processes that meet our customer expectations, but you will always see the people at the centre.

Your communication skills will allow you to establish and nurture positive relationships within your team and confidently interact with our service providers, customers, and other stakeholders.

About Us

Community Options Australia is a not-for-profit charity with a purpose to provide insightful solutions that connect and enable people to access integrated health and community care choices. We provide these solutions by developing partnerships with respected, local organisations and practitioners.

We are passionate, love what we do and drive to make a positive difference in our customers' lives.

About the role

As a Home Support Assessor, you will ensure the effective delivery of Support Plan Reviews as part of the Regional Assessment Service of My Aged Care.

You will liaise with clients over the phone and be able to manage complex calls. Where appropriate, you will make recommendations for re-assessment and have the skills to manage and resolve complaints.

Your understanding of wellness and reablement principles will equip you to respond to queries as they relate to Regional Assessment Services.

Central to your approach is maintaining privacy and confidentiality at all times.

What you'll need to succeed

• Statement of Attainment 2 (SOA2) – Training in My Aged Care, Home Support Assessor
• Knowledge of and demonstrated competency with My Aged Care systems, its associated applications and procedures
• Experience in providing outstanding service to people from diverse backgrounds and cultures
• Have an understanding of the aged care sector and services provided
• Personally and as part of a team, you embrace opportunities to stretch and grow

Why work with us?

You are motivated by working with a team and knowing your work can positively impact the lives of our customers, providing a path to better outcomes.

You can access flexible working arrangements and generous salary packaging options that increase your take-home pay by paying certain expenses with pre-tax dollars.

Training and support will be provided. Immediate start!

We encourage Aboriginal or Torres Strait Islander people, LGBTQIA+ people, people of culturally diverse backgrounds and people with disability to apply.