Who We Are...

CoAct has been making a difference in the lives of Australians since 1997 and is committed to helping job seekers and connecting people with their community. We work in partnership with your local employment services provider who has strong connections in your local community. 

At CoAct, we start with you. We help people find a job they enjoy and want to stay in. With a network of teams in over 350 locations, CoAct is a not-for-profit and one of Australia’s leading employment services providers.

CoAct's Partner MS Queensland is searching for an Employment Services Manager to join their team.

MS Queensland is a not-for-profit organisation providing specialised services to benefit people living with Multiple Sclerosis (MS) and other progressive neurological conditions. At the heart of our work is achieving our mission of a world free from MS and finding a cure is the commitment of our people.

What would I be doing...

The Employment Service Manager will lead and develop a state-wide employment support team as part of the Disability Employment Services (DES) government contract, ensuring the provision of high-quality, customer focused and innovative service delivery across Queensland for people with MS and Other Neurological Conditions (ONC’s)

This role is a permanent full-time opportunity.

Duties include:

• Build and maintain effective relationships with key partners, stakeholder, employers, and clients that create sustainable employment opportunities and outcomes for program participants
• Provide strong leadership and management to the team through advanced leadership and communication skills to align outcomes of the team and achieve results
• Drive customer acquisition activities that attract job seekers, realising a continuous pipeline of program participants from a variety of referral channels
• Seek, cultivate, and retain strategic alliances and major accounts with prospective employers that identify new and ongoing employment opportunities and provide scope for leveraging further relationships
• Maintain relationships with Department of Human Services stakeholders through attending meetings, conducting monitoring visits, contract management and providing advice on localised provider initiatives
• Drive and lead regional performance, quality, and financial viability by ensuring key performance and compliance objectives are pursued and met each month
• Monitor customer satisfaction feedback and act promptly and effectively to improve customer experiences and perceptions
• Own revenue and expenditure budgets including tight fiscal control of expenses, able to forecast revenue and drive performance to meet budget specifications

What will I bring...

• Relevant tertiary qualifications and/or minimum of 5 years in a similar role with experience within the Employment Services, Training, Rehabilitation, or Community Services or a similar type of sector is highly desirable
• Proven capability in leading a service and team of 20+ people, driving performance, and meeting outcomes and targets, preferably in the Employment Services industry
• Demonstrated experience in a senior business management position ($3-5Mil revenue) and able to complete business planning, service delivery evolution, identify growth opportunities and required change processes
• Extensive knowledge and application of Disability Employment Services (DES) contract Deed and guidelines or experience working within a strict compliance framework
• Articulates value propositions to various audiences with confidence and anticipates their questions and needs.

Why choose MS Queensland...

• We are an organisation on a journey of change and growth, introducing many new workplace initiatives to improve both our employees’ and our customers’ experience.
• We are a multi- faceted organisation with a clear purpose and customer focussed strategy.
• We are on a culture change journey re-imagining how we want to experience our working lives and how we can better live into our values at work.
• We are introducing systems and work practices to increase our efficiency and make our working lives easier so we can get on with the business of caring for our customers.

And as an employee these are some of the benefits you may have access to:

• Professional Development options and pathways
• A range of online learning opportunities including:
• Understanding MS - a course developed by the Menzies Institute affiliated with the University of Tasmania helping us to better understand the condition our customers have been diagnosed with, enabling us to provide them with enhanced services.
• Ongoing Leadership Development, including online learning, workshops, and coaching + annual reviews
• Hybrid and flexible working options
• Not-for-Profit Salary Packaging which means an additional cash portion and non-cash benefits of your salary up-front, before tax
• Opportunities to participate/ volunteer in MS Queensland events/ activities
• A thorough MS Queensland induction

My Next Steps… 

Please provide your resume and cover letter, outlining why you think you are suitable for this opportunity through the "Apply Now" button. For more information please contact Sophie Graham, Executive General Manager, Customer Impact on [email protected], using the subject line: Employment Services Manager enquiry via EthicalJobs.  

For a copy of the full position description, please email [email protected].  

We are committed to creating a diverse and inclusive workplace and will consider all qualified applicants without regard to race, religion, gender identity, sexual orientation, disability, or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.  

Proof of COVID-19 Vaccination (double dosed), an NDWS clearance and completion of NDIS Online Worker Training Module will be required for this role (prior to commencement).