We have an exciting opportunity for a passionate and motivated leader to join Civic Disability Services as an Operations Manager, this role will work across the community portfolio of group and individual services.

ABOUT CIVIC

Civic Disability Services is a not-for-profit organisation that provides services to individuals with intellectual and psychosocial disability. We aim to create a society where people have the opportunity to realise their full potential, achieve their goals and participate as a valued member of the community.

Our vision is “Human Potential, Realised”.

ABOUT THE OPPORTUNITY

Reporting to the Senior Operation Manager, the Operations Manager will have accountability across many group and individual services located within the Inner West, South-East Sydney, South-West Sydney and Sutherland Shire.

The Operations manager will be responsible to lead a team of Practice Leaders, support the overall operations and ensure best practice all areas, including:

• Person centred planning, active supports and advocacy
• quality service provision that supports client well-being, safety and outcomes
• team culture, performance, engagement and safety
• embedding a culture of continuous improvement
• financial sustainability, growth and reporting
• contractual compliance and reporting
• innovation, research and data analysis
• knowledge and information storage and sharing
• stakeholder engagement and customer service
• After-hours support services (on-call)

The Operations Manager role will be required to participate in the After-Hours Support Service on a rotating basis.

ABOUT YOU

You’re about empowering and developing your team so that they’re ready and able to provide the right support at the right moment. You have experience managing a portfolio in the community sector (disability, aged care or homelessness) and use your strong networks to drive growth and services.

You know the things that work well today, may not necessarily be the things that work tomorrow and as such, you are forward thinking, innovative and adaptable. You are always looking at new opportunities to grow your business, your team and your clients.

ESSENTIAL CRITERIA

• A degree in social work, health or a related discipline, and substantial leadership and community services experience.
• Previous experience in managing a team with demonstrated success in being able to connect people to the big picture and the role they play in creating something incredible.
• Demonstrated experience in designing and implementing plans and actions to achieve quality, client, people, operational, financial and risk targets.
• The ability to translate sometimes complex concepts, policy and legislative requirements into a language and format that clients, employees and others can understand and use.
• Unrestricted Drivers Licence and First Aid Certification.

To succeed in the position of Operations Manager you will need to have strong relationship building and communication skills, thrive working in a fast-paced environment, embrace change with enthusiasm and a positive attitude, have a willingness to be adaptive and be flexible to the changing needs of the business.

You will also need to have the capacity to determine priorities and hold your team accountable to meet deadlines whilst remaining in tune with the pressures the team are experiencing due to the day-to-day routines and requirements of their role.

Still Reading….. APPLY NOW!

Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks.