About Chargefox

We’re Australia’s largest and fastest growing electric vehicle (EV) charging network, we’re Australian owned and operated, and we’re committed to making charging simple, affordable, and fast for all Aussies because simpler charging means more EVs on the road, and that’s a very good thing. We’re on a mission to get 100% of road transport to be powered by renewable energy.

We launched in 2017, and since then have managed more than 500,000 charging sessions on over 2,500 plugs across Australia and New Zealand. Across those sessions, we’ve dispensed over 5GWh of electricity, which is enough electricity to power the average household for decades.

In addition to public charging, Chargefox offers services for apartment charging, electric vehicle fleet management and demand management.

Why it’s good

• You’ll resolve customers enquiries end-to-end and so you will have a real impact on the satisfaction of our customers and the EV driver experience.
• No two days will be the same as you’ll support all our products for EV drivers, Car Manufacturers and Fleets, and you’ll have the opportunity to get a deep understanding of our business.
• You’ll be working for a well-established, well-funded and growing start-up that can affect change in the real world.

Who we’re looking for

At Chargefox, working in Operations is at the heart of everything we do – servicing our customers. We are looking for a passionate Operations Specialist to join our team to help onboard our B2B customers, respond to EV driver enquiries over the phone or via email, and engage with industry partners.

In all aspects of the role, you’ll take full responsibility for everything you do and deliver exceptional customer service end-to-end. We’re a growing business so along the way you’ll identify opportunities to improve the way we work and bring solutions to do things better. It’s a fast-paced environment in which you’ll embrace change, ensuring that we keep the customer front of mind in everything we do.

In this role you will:

• Respond to EV driver and other customer enquiries in writing and on the phone providing appropriate solutions to deliver the best customer experience.
• Work with our B2C customers, including Car Manufacturers and Fleets, and their charger installation partner to onboard their charging stations and maintain their accounts.
• Review Chargefox customers invoicing for accuracy and process invoicing.
• Provide training to the Operations team and our contact centre who receive calls from EV drivers.
• Perform administration tasks as required in support of business operations.
• Respond internally and externally to detailed product and service questions.
• Provide subject matter expertise to business improvement projects.

To be considered you will need:

• A minimum 2 years’ experience in a customer service role, in either a back office or call centre environment, with direct customer contact.
• Demonstrable experience using Zendesk or a similar customer relationship management software to resolve customer enquiries and complaints.
• Experience setting up and maintaining customer and technical data with a high degree of accuracy in a CRM.
• A track record of working collaboratively with internal and external stakeholders.
• Ability to solve problems through the analysis of customer and technical data.
• Experience in invoice management, such as invoice creation, review and reconciling data.
• To enjoy championing better ways of doing things and embrace change.
• Excellent time management skills, with an ability to prioritise your own workload.

And here are some things that will make you stand out from the crowd:

• A genuine interest in sustainable energy and the electric vehicle industry.
• Experience in the EV or energy industry.
• Experience in using the Zendesk CRM platform.
• Business administration or related qualifications.

How we like to work

We are based in Melbourne, and we have adopted a flexible employment arrangement. Because we value collaboration, we anticipate your role will encompass a combination of both work from home and coming into our offices to spend time with your colleagues on a regular basis.

Our company values are really important to us, and we look for people who align with these, so we really hope they resonate with you too:

Sustainability (First for a reason!), Customer Focus, Safety, Transparency, Integrity and Collaboration.

Why us?

We’re a growing start-up, making a difference to climate change by stimulating EV growth and powering them by renewable energy. We’re backed by some great Australian businesses, with investment by the motoring clubs (RACV, NRMA, RACQ, RAC, RAA, RACT) via their wholly owned Australian Motoring Services (AMS). Our small team is proud to work for us, and we hope you will be too.

Chargefox is an equal opportunity employer committed to attracting, retaining and developing our people irrespective of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We look forward to hearing from you.