• 1 role available on a 12 month contract
• Full Time Position                  
• Located in Seaton

Are you looking for a meaningful career change? Our team at Carers SA is growing and this is an exciting time to join the organisation! Use your exceptional skills to connect and support unpaid carers over the phone in a supportive team environment.

About Carers SA

Carers SA (Carers Association of SA Inc.) is the premier provider of carer services in South Australia delivering Carer Gateway service across both metropolitan and regional service areas.

We have a strong history of empowering unpaid carers through providing quality services and programs to support their needs and the needs of the people they care for. We are committed to the safety and well-being of children and young people and, as such, are committed to creating and maintaining a child safe organisation. We are a values-based organisation that prides itself on quality, professionalism and valuing your personal contribution.

About the Role

As the Carer Support Planner, you will use a strength-based approach in assessing Carer’s needs over the phone. You will support carers through a registration and assessment process and then coordinate and connect the Carer to required services in line with the requirements of service delivery guidelines.

Working in tight-knit and supportive team, this role will:

• Prioritise carers into the right services at the right time based on the carer's need and guided by the Carer Star™ action plan and outcomes
• Efficiently and effectively assess carer needs for supports using the Carer StarTM
• Act precisely and calmly when dealing with persons in high stress situations
• Develop expert knowledge of available internal services, Partner services and services available through external organisations

We are looking for candidates with:

• Recognised qualifications in Social Services, Community Services (Cert IV and above) or equivalent experience
• Demonstrated ability to work under pressure, make clear and quick decisions and work with clients in distress
• An ability to work effectively in a team environment and also autonomously
• Proficiency in information, communication and technology practices
• Excellent oral communication skills and the ability to establish rapport with a diverse range of people
• Demonstrated ability to work under pressure, make clear and quick decisions and work with clients in distress.
• Effective time management skills.

Employee Benefits

• Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
• External supervision to support your wellbeing
• Flexi time entitlements
• Employee Assistance Program (EAP) access
• Staff development opportunities
• Working for a for purpose organisation (Not for Profit)
• An inclusive culture of dedicated, passionate and professional team members

You will also need to provide:

• National Police Clearance
• DHS Working with Children Check
• SA Driver's Licence
• Be prepared to undertake Child Safe Environments – Through Their Eyes training

General enquiries to Kelly Macri on (08) 8291 5600.

A position description is attached.