• Geelong Based
• Leadership Position
• Growing Organisation

The Company

CareChoice is a registered NDIS provider and a quality certified, award-winning Community Services organisation that specialises in attendant care supports to the Disability and Youth Welfare sector.

We work in close partnership with our clients to provide them with the right staff, on time, every time. We are passionate about ensuring high quality service and genuinely care about the results for both clients and our care workforce.

As a result of continued growth we are now seeking an experienced Support Coordinator/Program Manager to join our Geelong team.

The Role

The role of the Support Coordinator/Program Manager is most integral to the delivery of a high level of quality supports for individuals with complex needs. Excellent leadership, decision making, rapport building, problem solving, negotiation, conflict resolution, organisational skills and genuine passion are critical to the success of the role.

The principal purpose of the role is to ensure that service users are completely satisfied with the service delivery, that complex programs are delivered with a high level of support worker to client engagement and clients are on track to achieve their goals as articulated in their NDIS plan or Care Plans.

Your key responsibilities will include but not be limited to:

• Providing Coordination of Supports to clients as per allocated portfolio
• Regular assessments of quality of care and program assessment (spot checks)
• Training support workers on the ground (e.g. modelling positive behaviour supports)
• Ensuring program is on track to deliver real outcomes in terms of goal attainment for clients
• Ensuring the quality of supports is in line with best practice and in line with Allied health partner, Support Coordinator / Case Manager recommendations
• Oversight of progress notes and all reporting requirements on complex programs
• Crisis management and Incident reporting follow up where directed
• Facilitating regular team meetings
• New business development - proactively create and manage pipeline of potential referrers; Initiate new referrer appointments and building strong relationships for future referrals
• Participate in the On-Call roster
• From time to time, this position may be assigned a particular project or an additional ongoing responsibility. This will require planning, organisation and co-operation in order to achieve our organisational objectives

Your Profile

To be successful in this position it is essential you have:

• Previous experience in a similar position within the support worker industry and have a solid understanding of the Disability Act.
• Relevant tertiary qualifications
• Ability to build rapport with clients and effectively communicate with various people from industry organisations
• Excellent problem-solving skills
• An ability to thrive in a fast paced customer service environment including the ability to manage multiple and competing priorities.
• Excellent written and communication skills
• Excellent computer literacy and high level of administration skills
• Current police check
• Current drivers license

A background in Nursing or in any allied health profession would be highly regarded.