• Permanent full-time - ASAP Start
• Based in Toowoomba
• Exciting time to join a leading not-for-profit organisation

Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

About the role:

As our new Service Facilitator, your role will be to facilitate and administer the provision of high quality in-home and /or community access activities and services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.

This is a dynamic role where you will be visiting clients and staff in the community and at their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved. With the NDIS roll-out, It’s an exciting time to join us and grow your career!

Responsibilities include:

• Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client plans.
• Supervision, coaching and mentoring of direct care staff
• Ensure effective communication and coordination between services, staff and stakeholders providing support to a client.
• As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
• Live the CPL Way – Understand the person, give great service, work together and find better ways!

Selection criteria includes:

Please ensure you respond to the selection criteria in your cover letter.

• Demonstrated high level experience in supporting and encouraging individuals with disability support needs to achieve their lifestyle goals.
• Demonstrated high level experience in providing quality service which supports individuals with disability support needs and the ability to develop and implement effective individualised client plans.
• Demonstrated ability to oversee the work of direct care staff to ensure they work effectively to deliver high quality services; including high level knowledge of human resources management practices.
• Highly effective interpersonal and communication skills and the ability to negotiate and resolve conflict.
• Demonstrated problem solving skills within established guidelines and ability to establish workloads, set priorities, and exercise a degree of autonomy.
• Well-developed administrative and financial management skills including demonstrated intermediate skills in computer software applications (Microsoft Office suite of programs) and a good understanding of budget management practices.

At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Each CPL team member lives the CPL Way, which helps us to understand the person, give great service, work together and find better ways. If these values resonate with you, we would love to have you as part of our team!