Account Management Team Lead

At Car Next Door, we’re on a mission to free the world from the ‘one person, one car’ mentality. Our platform and technology make it easy to turn any car into a shared car, empowering people to save money, reduce waste and fight climate change. We’re Australia’s largest car-sharing platform and an award-winning, fast-growing start-up with over 300,000 members and counting. Our recent acquisition by Uber has created an amazing opportunity for us to combine our car-sharing community with Uber’s mobility platform to provide a complete alternative to car ownership.

About the role

Following the recent acquisition of Car Next Door (largest car-sharing network in Australia) by Uber, we have an ultra bold ambition to more than double our business in 2022. A critical lever is to supercharge our fleet of professional owners with cars dedicated to sharing. These ‘Pro Owners’ will be the bedrock of our business's success.

There has been a huge increase in the number of Pro Owners on our platform who need a higher level of support. Due to this, we need to build an Account Management function from scratch! Helping us to better understand our Owner's needs and build strong relationships. By removing barriers to Owners expanding their fleets we will be able to take our growth to the next level.

In this role, you’ll be:

• Creating an account management function for our top Pro Owners
• Helping new owners onboarded by the Business Development team get set up for success
• Developing tools to proactively identify when owners are not performing and implement solutions
• Helping to streamline the Pro Owner experience by identifying challenges and submitting improvement requests or implementing solutions where possible
• Contributing to the owner growth playbook by testing new tactics and improving existing processes to grow our owners fleets
• Coordinating and planning of activities for complex accounts
• Growing and leading a team of Philippines-based owner success assistants
• Reporting in to the Head of Sales Growth & Development on Owner Success output and progress towards key deliverables

To be successful in this role, you’ll need to bring:

• Minimum of 4 years experience in an Account Management, or similar role, with some leadership experience
• Project management
• Strong presentation skills
• Strong verbal and written communication
• Analytical skills
• Strong business acumen

About the culture

There’s a lot to love at Car Next Door – our dedication to sustainability, the innovative and collaborative projects we work on, and our opportunities for career growth and development. Plus, we have some pretty great perks:

• Competitive remuneration
• Flexible and remote working arrangements
• Monthly Uber credits
• Yearly Wellbeing Allowance
• Monthly Phone Allowance
• 4.5 months paid parental leave
• Access to the Uber offices and facilities in Sydney and Melbourne (lunch and snacks provided)
• Learning & Development Allowance for formal training or attending conferences and events

At Car Next Door, we value all people for who they are and what they bring to our community. We encourage our employees to be their genuine authentic selves and know that our team, our product, and our members’ experiences are enhanced by the diversity of perspectives of everyone who works at Car Next Door. We offer equal opportunities to all applicants and promote merit and fairness in our employment practices. If you’re passionate about working with a team that is doing something amazing for our community and the environment, come as you are!