• Australia’s largest organisation supporting people with eating disorders and body image concerns
• Rewarding, dynamic and innovating role in a well-established not-for-profit
• Supported by passionate and committed colleagues
• Based onsite at Butterfly House in Crows Nest, Sydney
• Generous salary packaging options
• Full time role
• Fixed-term contract until the 30th September 2023

Are you ready to help make a change?

Butterfly Foundation is Australia’s national charity for eating disorders and body image issues, providing a voice for those affected and the people who care for them. Eating disorders are severe and complex mental illnesses with physical complications, and the medical, psychological, physical and social consequences can be long term and for many, life threatening.

Butterfly advocates for improved services from government, health and mental health organisations and the eating disorder sector, raising awareness in the media, with key stakeholders and via community engagement. Butterfly runs Australia’s only national Helpline for eating disorders and body image issues, seven days a week; delivers evidence-based clinical treatment and support programs; and provides prevention initiatives in schools and the community to combat negative body image issues.

About the role

In this essential role, you will assist with the efficient operations of all Butterfly Clinical and Recovery Services including but not limited to National Helpline and the Recovery Support Services (RSS) team.

As a first point of contact, strong communication and organisational skills will be essential.

Key responsibilities and duties include:

• Provide administrative support to ensure efficient operation within the Clinical and RSS teams.
• Enter/update contacts and other information on databases, spreadsheets, record management systems, as appropriate.
• Provide quality customer service for all clients including answering telephone enquiries.
• Undertake projects and conduct research as required.
• Gather data and prepares reports for more detailed analysis by senior executives.
• Coordinate the administrative aspects of support services and helpline training/support sessions.

Selection Criteria

To see the FULL Selection Criteria, please view the Position Description on our website: www.butterfly.org.au/careers 

Essential:

• Background in Health administration.
• Outstanding ability to coordinate, prioritise and multi-task across a variety of administrative functions.
• High level of self-organisation, including ability to meet deadlines and to adapt and adjust quickly in changing circumstances.
• Highly competent user of MS Office (Word, Excel).
• Skills in database management (preferably MS Dynamics).
• Experience with preparing documents and reports following a template or style guide.
• Experience with data collection and record-keeping.

To apply

All applicants should supply their resume and address the selection criteria as detailed in the Position Description in a separate cover letter.

We recognise the value of staff with lived experience to instil hope post eating disorder recovery. Therefore we encourage applications from people with lived experience of eating disorders, and family member/carers of people with eating disorders.

Please note that if we receive a high level of applications, the vacancy will close earlier than stated. Therefore, we would encourage you to submit your application as soon as possible.

Enquiries

For enquiries about this position, please email [email protected] using the subject line: Administration Officer - Helpline and Recovery Support Services enquiry via EthicalJobs.