We're currently looking for a Customer Service Officer to join our Welcome Team Contact Centre located in our new, state-of-the-art facility in Inglewood. This position is for a fixed term of six months with the possibility of permanent employment. We accept part-time and full-time applicants.

In this role you will act as the first point of contact for all prospective clients providing exceptional customer service via different channels to support client's evolving needs across our various services. 

If this sounds like the right role for you, Brightwater offers:

• The ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay by approximately $10,000 each year
• Flexible work options
• Extra 5 days leave per year
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Free Parking
• Cafe on site!

To be successful in this role you will have:

• Experience providing professional telephone support in a call centre environment
• Exceptional customer service skills, as well as selling skills and experience; and able to assist with client enquiries via a range of channels
• High problem-solving skills
• Exceptional time management and prioritisation skills
• Fast and accurate data entry skills
• Genuine interest and commitment to service excellence in aged care, disability services, community care support sectors, and health industry

If you are passionate about working at a place where people are caring, authentic, progressive and courageous, and where people who thought they’d no longer be able to grow, are growing in new and different ways – a place where people can pursue the dignity of independence – then submit your application via the "Apply Now" button by the advertised closing date. Brightwater reserves the right to close this advert before this date.

For confidential enquiries, please phone Andre Rauch on 0429 064 616. 

Brightwater. We see what others don’t.

Selection Criteria

• Essential: Do you have a National Police Certificate that is less than 12 months old OR are you willing to obtain one?
  
• Essential: Do you have an up to date vaccination against influenza or are you willing to obtain?
  
• Essential: What is your expected salary?

A position description is attached.