Bridge Darebin

The award-winning Moon Rabbit Café known for its social and environmentally sustainable values is seeking a Café & Catering Supervisor that can hit the ground running with great barista, food prep, customer service and supervision skills.

Within the role is an opportunity to support our student placements in our Bridge to Work training program for young people facing barriers to employment or education, adding a community development element to the job that delivers great outcomes.

• REPORTS TO: Moon Rabbit Manager
• HOURS: Part time 30 hours per week
• LOCATION: Preston
• AWARD: Neighbourhood House and Adult Community Education Collective Agreement 2010
• CLASSIFICATION & SALARY: NHACE Agreement 2010 Level 5.1 - $31.31 per hour (salary packaging available)
• INTERNAL LIASON: Chief Executive Officer, Management Team, Marketing & Communications Coordinator, Bridge Darebin Staff, Volunteers, Board of Management, Contractors, Moon Rabbit Staff, Bridge to Work Program Students
• EXTERNAL LIASON: Moon Rabbit Customers, Moon Rabbit Suppliers
• SUPERVING: Café Assistants, Volunteers and students

ABOUT BRIDGE DAREBIN

Bridge Darebin is a vibrant, not-for-profit community organisation based in the Darebin LGA. Bridge Darebin is a Social enterprise that incorporates a Neighbourhood House, a Learn Local organisation, a Low-waste training café, and Occasional Care Centres. We value community ownership and management and provide our services free from discrimination. We are a registered charity and Public Benevolent Institution.

We are an economically and environmentally sustainable social enterprise NFP that provides social, educational, and support programs to meet community needs. The organisation has five main areas of activity across multiple sites: adult education, children's services, community programs, venue hire, and our socially responsible café, Moon Rabbit.

ABOUT MOON RABBIT CAFE

Moon Rabbit aims to provide an outstanding experience for customers, staff, and volunteers while delivering on its values of sustainability and supporting the local community. Our award-winning café operates on a zero-waste model. We support young neurodiverse people through our Tiered Transitional Training (TTT) Program to develop their technical, life and employability skills in a supportive practical working environment.

CURRENT CAFE OPENING HOURS

Monday - Friday: 9am - 3pm

(shifts vary between 7am - 4.30pm)

KEY RESPONSIBILITIES OF THIS ROLE

The Moon Rabbit Café and Catering Supervisor is responsible for the day-to-day operations and smooth running of the café. This role involves leading the café team, maintaining a vibrant workplace, upholding customer service standards and quality control, and providing training to team members and students. The Supervisor may also assist with managerial duties in the absence of the Moon Rabbit Manager. The Supervisor should demonstrate passion, innovation, and a commitment to reaching the business's zero-waste goal.

The Café and Catering Supervisor will assist in coordinating and producing catering jobs & events as required.

People

• Strengthen the capability of all staff and volunteers in coffee & beverage preparation, customer service and table service, front-of-house operations and menu knowledge.
• Uphold the Moon Rabbit Customer Service Ethos, providing training and mentoring to ensure all team members maintain high standards.

Consistency & Quality

• Create and prepare food and beverages with an eye for detail and commitment to excellence whilst maintaining preparation standards.
• Foster a safe and inclusive space for customers and staff.
• Maintain a clean, hygienic, and sleek indoor & outdoor environment.

Front Of House Operations

• Provide training to staff, students, and volunteers, ensuring the quality and service of products are maintained.
• Prepare high-quality specialty coffee and other hot beverages, providing ongoing support and training to staff.
• Develop easy-to-follow instructions, visual guides, and procedures to ensure consistency in product preparation.
• Cook menu items and specials to order, minimising wait times while maintaining consistency.
• Complete daily open and close checklists and cleaning checklists.
• Reconcile daily cash taking and report any variances to the Moon Rabbit Manager.

Catering

• Develop a positive working relationship with existing customers.
• Respond to catering inquiries promptly and accurately.
• Prepare comprehensive catering quotes in conjunction with the Moon Rabbit manager
• Oversee food preparation and transportation for catering events.

Environmental Sustainability

• Strive to reach Moon Rabbit's Zero-waste goals and embrace these throughout all decision-making processes
• Minimise environmental impact by reducing food waste, general waste, water and energy consumption, and sourcing local products.
• Implement waste management systems to monitor and collect data on waste output.
• Educate team members and customers on environmental and sustainability measures.
• Collaborate with the Chef to reduce waste from the kitchen and tables, such as by adjusting portion sizes.

Stock Level Maintenance and Ordering

In conjunction with the manager and chef

• Develop strong relationships with suppliers, considering economics, seasonality, locality, packaging, and efficiency.
• Perform regular stock takes, maintain stock levels, and manage food and non-food consumables orders.
• Adhere to food safety and waste reduction measures, including proper stock rotation.

Training and Mentoring – Bridge to Work Program (a job-ready training program for neurodiverse people under 28)

• Work with the Bridge to Work Placement & Wellbeing Officer and Café Service Assistant to deliver training to our students.
• Participate in running and coordinating classroom training sessions and workshops for hospitality skills and café placement.
• Support the design and delivery of practical modules of the Bridge to Work program

Occupational Health and Saftey

• Promote and ensure a safe workplace for visitors, staff, and volunteers.
• Comply with legislation and OHS policies/procedures, and report any hazards or safety issues.

Please note that the Moon Rabbit Café and Catering Supervisor may be assigned additional duties not explicitly mentioned in this document but within the expected capacity, qualifications, and experience of the role.

KEY SELECTION CRITERIA

The person for this position will have demonstrated experience in:

1. Time management, prioritisation, and planning in a fast-paced environment.
2. Working with diverse individuals in a community organisation or a similar environment.
3. Maintaining confidentiality and using diplomacy in all work activities.
4. Excellent written and verbal communication skills with internal and external stakeholders.
5. Interpersonal negotiation and problem-solving skills.
6. Proficiency in Microsoft Office, particularly Word and Excel, and familiarity with email, Internet, and SharePoint.
7. Leading and supervising teams.

ESSENTIAL SKILLS AND EXPERIENCE:

• Minimum two years of experience in a café (speciality Coffee) or catering operation.
• Ability to multitask, prioritise, and manage competing tasks.
• Adherence to company policies and proactive completion of tasks.
• Food Handling Certificate or Food Safety Supervisor Certificate.
• Strong leadership and motivational skills, including building relationships with customers & staff.
• Experience in training people in hospitality environments.
• Ability to manage in a diverse environment focusing on client and customer service.
• Quick thinking, ability to work under pressure, and remain calm in a crisis.

HIGHLY DESIRABLE:

• Passion for great food and coffee.
• Understanding and commitment to working with and helping people with additional learning needs.
• Knowledge of Health and Safety responsibilities in a café environment.
• Experience with not-for-profit community organisations and social enterprises.
• Financial, budgeting, and stock-taking skills.

APPOINTMENT IS SUBJECT TO:

• A current Working with Children check.
• Current Victoria Police check.
• Current and clean Victorian Drivers Licence