Do you want to make a difference? Are you passionate about enhancing the wellbeing of Australian school students?

Are you seeking a position that allows you to utilise your excellent interpersonal and communication skills?

Australia's leading theatre in education company, Brainstorm Productions, is searching for an articulate and professional person to join their team as a Booking Coordinator.

Award-winning and with over 35 years' experience, Brainstorm Productions tour cyber safety, student wellbeing and anti-bullying theatre programs to over 360,000 primary and high school students every year; and are a certified provider by the Australian Government's Office of the eSafety Commissioner.

The successful candidate will be joining a supportive, family-friendly team of eight people at the Brainstorm Productions office located in Alstonville, NSW. The North Coast office supports a dynamic team of more than 15 touring actors and other creative contractors across Australia.

The core responsibilities of the Booking Coordinator include:

• Responding to inbound calls and emails from potential and existing clients (predominantly teachers and other school staff)
• Promoting Brainstorm Productions' range of theatre-based programs to clients and communicating how theatre and the arts can help schools tackle student bullying, cyber bullying and mental health issues
• Nurturing existing leads and converting them to bookings
• Assessing and responding to the individual needs of clients
• Maintaining positive client relationships and building client loyalty
• Problem solving any bookings issues that may arise throughout the tours in consultation with the Director and bookings team (e.g. changes and cancellations).

Equality, inclusion and embracing diversity are at the heart of the organisation, and applications from candidates who are committed to this mission are warmly welcomed.

Essential criteria:

• Excellent interpersonal and communication skills, including a professional and confident phone manner, and the ability to write clear and professional emails to clients and colleagues
• A genuine respect for diversity, and the ability and willingness to interact sensitively with clients from diverse backgrounds and a wide range of school cultures
• Ability and willingness to work as a team member to help develop customer-focused strategies for acquisition, retention and loyalty
• Exceptional eye for detail and a commitment to achieving thoroughness and accuracy in all communication and database management
• Highly organised and efficient with the ability to effectively prioritise tasks
• Some experience using Microsoft Office programs, including Word and Outlook, and the ability to learn a custom-built database system

Desirable criteria:

• Previous experience developing and maintaining customer relationships
• Excellent computer skills, including a high level of proficiency in Microsoft Office
• Previous experience working with schools or other educational organisations
• An interest in theatre and the arts

Remuneration

• Salary range is between $50,000-$53,000 per annum (plus 9.5% superannuation) dependent upon skills, experience and qualifications
• The role is a full-time position; however, the option of part-time employment may be negotiated for the right applicant
• Office opening hours are 8.00am to 5.00pm; however start and finish times are negotiable
• Optional RDO
• Christmas closedown

Please note: It is an offence under the Child Protection (Working with Children) Act 2012 for a person convicted of a serious sex offence or child related personal violence to apply for this position. The successful applicant will be subjected to a working with children background check prior to employment.

For more information refer to our website or our Facebook.