• Continue your housing career or make the switch to a rewarding NFP!
• 2 x permanent, full time roles with flexibility and great employee rewards
• SCHADS Level 3 - $67,599-$72,480 + super + NFP benefits

The Organisation

Housing Choices Australia is a leading national affordable housing provider, delivering high quality, accessible and inclusive housing solutions across Victoria, Tasmania, South Australia, New South Wales and Western Australia. Housing 8,500 tenants across 7,000 homes, Housing Choices operate by the guiding principles of we put people first, we work together, we trust and are trusted, we learn and adapt and we strive to be better.

At Housing Choices, you can expect a strong and inclusive culture, a flexible hybrid working model and great employee benefits including a recognition program, 16 weeks paid parental leave, excellent growth and development opportunities and a day off for your birthday!

The Role

As one of two new Housing Officers with HCA, you'll take on all facets of tenancy management, providing your tenants with high quality tenancy services to support their tenancy and the goals of the organisation.

You'll be dedicated and collaborative in your delivery, improving client outcomes and providing exceptional customer service. Your main responsibilities will be to:

• Ensure high quality tenancy management of all HCA clients through the delivery of responsive, appropriate, and respectful customer service
• Ensure clients clearly understand their rights and responsibilities as a tenant
• Manage rent collections, arrears and debts in accordance with HCA policies and procedures
• Inspect tenancy care breaches and work with tenants to rectify
• Work alongside other HCA teams to ensure timely property turnaround and delivery of maintenance requirements
• Manage disputes and breaches in accordance with HCA policies, procedures and legislation
• Represent HCA in the Victorian Civil and Administrative Tribunal (VCAT) where required

This is a permanent, full time position. HCA has a hybrid work culture with remote working available.

Salary and Classification:

This role is classified as a Level 3 within the Social Community, Home Care and Disability Services Industry Award 2010. The salary for the role is $67,599-$72,480 + super + salary packaging ($76,274-$80,855 + super equivalent).

About You

• Experience or knowledge in working with people that are at risk of homelessness or have other complex issues.
• Strong written and oral communication skills including mediation and conflict resolution
• Highly organised with the ability to manage competing priorities.
• A positive attitude, working well as a team as well as autonomously where required
• Experience managing a portfolio of tenancies in the public/community or private sector housing
• Background in Microsoft Office and the ability to learn new systems and data bases such as a housing management database.
• Knowledge of the Residential Tenancy Act 1997 and other relevant legislation
• Knowledge of the Community Housing Sector and/or property industry and tenancy management practices highly desirable
• Experience dealing with complex and challenging housing management issues including eviction and court proceedings highly desirable
• Certificate IV in Social Housing highly desirable

Applications for this role will be assessed as they are received so please don't delay in submitting your application.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Rachel Jensen at [email protected] using the subject line: Housing Officers x2 enquiry via EthicalJobs, quoting Ref No. 1049350.

Housing Officer Position Description