Leading Not-For-Profit Aged Care Provider | Traralgon location | Permanent, part time (0.6 with possibility of 0.7 FTE)

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Be part of a passionate case management team who value face to face relationships with our clients
• Work within your local community to delivery excellent client experience outcomes

We have an exciting opportunity for a professional and proactive Client Advisor. The successful candidate will support case management of our clients. Reporting to the Regional Operations Team Leader, this role will manage Home Care Package recipients and other Benetas clients. Your focus will be building an inspiring culture within the team and developing a positive client experience in collaboration with the support services team.

Key Responsibilities:

• Provide packaged and other clients with appropriate information relating to their needs
• Undertake client intake and assessments, including planning, ongoing monitoring and regular client reviews
• Implement best practice quality models of assessment, clinical care plan development, implementation and evaluation
• Assist clients to maximise their package spend and understand the choices available to them
• Practice within applicable legislation while recognising and respecting client choice and rights
• Actively promote and refer clients to Benetas internal services

To be successful in this position you will have:

• Tertiary qualifications in a health or social services related discipline or related experience
• Demonstrable experience in case management of government funded packages, community resources, and relevant legislation in the provision of aged care services
• Excellent customer service skills and a passion for aged care
• A proven ability to take a holistic approach to client needs and service delivery
• Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
• A positive and proactive approach to working collaboratively within a team and the broader community
• An understanding of the issues experienced by aged care clients and their carers in the home and the differing, social, spiritual and cultural needs of clients
• The ability to use initiative and work under pressure in a face paced and rewarding environment
• Competency in Microsoft Word and Excel programs with experience using smart technology and client management systems

Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Competitive Salary (with salary packaging and meal & entertainment benefits)
• Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 14 years in a row.

The successful candidate will be required to undergo pre-employment checks which include national police checks. All Applicants must have valid working rights and be willing to undergo a police check.

All employees working across our residential sites are required to be immunised with the Influenza Vaccination.

A position description is attached.