About us

Box Hill Institute is composed of Box Hill Institute (BHI) and the Centre for Adult Education (CAE). We are leading education providers with a strong reputation for delivering high quality educational outcomes.

To maintain our reputation and achieve our strategic goals we need a workforce full of energetic and forward thinking people. If you are enthusiastic and resilient, with a strong customer and commercial focus, then join our team. At BHI you will work with great people in a challenging and dynamic environment, as we work together to continually improve our business.

About the role

The role of the Reconnect Case Manager is to be the primary support for registered students in Box Hill Institute’s (BHI) Skills First Reconnect program.

The key outcomes of the position include:

• Student Support: Provide case management to Reconnect students, including through outreach and on campus engagement, supporting individuals address vocational and non-vocational barriers as part of re-engagement into education, training and employment pathways.
• Student Planning: Meet with Reconnect students that are part of caseload at least once per month to review and update individual Work and Learning Plans. This includes reviewing goals and aspirations that are student led. Provide counselling, information, advice and supported referral for individuals and families as required.
• Learner Outcomes: Support Reconnect students to remain engaged in and complete their education and training programs and employment placements through assertive outreach and advocacy. Work with Reconnect students around transition planning from service support to sustain success.

The position reports to the MARL Manager with direction on registered students from the Reconnect Program Coordinator. This position is a member of the MARL team within the Teaching and Learning College and works collaboratively with the Reconnect Program Coordinator, teaching centre managers and teaching/non-teaching staff to prepare students for and support them in their vocational participation.

You will be provided with a vehicle, laptop and mobile phone.

Your skills and Qualifications

Qualifications:

• A relevant tertiary qualification in Youth Work, Welfare, Counselling, or equivalent.

Expertise Requirements:

• Customer/ Client Service - Demonstrated and considerable experience in working to provide counselling, welfare, Youth Work or similar professional supports to young people or educational support to young people or other vulnerable student groups, including the ability to provide individual support and advocacy on their behalf. Capacity to deal confidently, courteously and confidentially with people at all levels and from diverse backgrounds, and a commitment to providing a high level of customer care in a student support role.
• Administration and Computer Skills - High standard of verbal and written communication and ability to organise information, maintain and manage student records and reporting, and have proficient skills in the use of Microsoft Office programs.
• Program Delivery - Ability to proactively promote and implement a range of student or client support strategies in a complex organisational context and a sound understanding and ability to meet legal, ethical, professional and policy requirements involved in the delivery of education and support programs to young students.

Working at Box Hill Institute

Box Hill Institute values inclusion and diversity. We encourage candidates of diverse backgrounds and experience to apply for our employment opportunities.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check, and evidence of COVID-19 vaccination status as prescribed by the Public Health and Wellbeing Act 2008 (Vic).

Benefits

Interested in starting a career with one of Australia's leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements.

Employment benefits include:

• Novated leasing and salary packaging
• Purchased leave
• Employee discounts on health insurance, car rental, newspaper subscriptions and more
• Library access, digital and online Resources
• Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
• Counselling support services (EAP) and Health and wellbeing program
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
• Staff development program
• Reward and Recognition Programs

Like to know more? If you have questions about this role, please contact Ben Durant at [email protected] using the subject line: Reconnect Case Manager enquiry via Ethical Jobs or 0466 795 391.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

A full Position Description is attached below.