• Become part of a team that is devoted to making the world a mentally healthier place
• Join an amazing IT team and be a part of to providing IT helpdesk support services to our organisation!
• Permanent full-time position with the salary on offer as $67,000-$72,000 per annum plus super

About the Institute:

The Black Dog Institute is a Medical Research Institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community.

We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect.

We offer:

• Competitive salaries
• Salary packaging
• Commitment to Learning and Development
• Flexible working hours and work-life balance
• Generous parental leave policy
• Pet friendly office
• Social and team events

About the role:

The purpose of this position is to provide IT helpdesk support services to our organisation. Support for our organisation will be on-site. This role will also perform testing of our web and mobile applications developed by the in house development team.

This position will work with the existing IT support person – provide backup when the IT support person is unavailable.

Key responsibilities:

• Provide on-site support for staff of the organisation, (staff may be located at the Randwick office, or may be working remotely)
• Troubleshoot, diagnose and rectify customer faults
• Coordinate with UNSW IT to rectify issues
• Plan and coordinate with UNSW network services to arrange network moves and changes
• Manage staff file security permissions
• Administer the Salesforce environment
• Track the replacement of hardware and plan for replacements as required
• Provide administration for IT support services
• Track outages and report on outages
• Administer software licenses
• Create test plans for testing web and mobile applications developed by the IT Development team
• Conduct User Acceptance testing for testing web and mobile applications developed by the IT Development team
• Run training sessions for new and existing staff on the systems used by BDI
• Ensure all staff comply with all the WHS legislation WHS Policy and Procedures

Selection criteria:

Essential criteria:

• Minimum of two years’ experience in similar IT Support Services role
• Excellent oral and written English language skills
• Specific experience in MS Windows and Mac desktop support
• Demonstrated experience in administration with strong attention to detail experience
• Proven experience in the provision of high quality customer service delivery
• Excellent interpersonal skills and ability to build quick rapport with internal clients
• An ability to work proactively and independently
• Excellent time management and problem-solving skills with proven troubleshooting abilities

Desirable criteria:

• Qualifications and/or certification in IT Support
• Testing experience
• Experience developing test cases for software testing
• Testing accreditation.