• Work Type: Full-Time
• Program(s): Community Hub and Individual Supports
• Location: Cardiff, NSW

About us

Welcome to Aruma! We might have a new name, but we’re not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation – two great organisations, with over 100 years of combined experience, who came together in 2018. Yes, we’re a disability service provider, but we’re also so much more. We’re the trusted partner of over 5000 people with a disability throughout the east coast of Australia. Aruma is leading the new age, the new world of disability support – the NDIS world. Aruma puts our customers first. And to do this we need you - staff who are brave, bold, and who dare to think differently. So, if you want to stand out and have a fulfilling career, then join us today!

About your role

An opportunity has become available at our Cardiff Community Hub for an energetic, dynamic person who is passionate about supporting our customers to be active, inclusive participants in their communities.

The Support Manager role is responsible for the delivery of customer outcomes and for the effective management of the service, including a large diverse team of Support Workers who work across a variety of settings (community hub, customer homes and within community) ensuring active support and customer service in a high quality environment.

About you

We are looking for a person who is able to think outside of the box when it comes to the delivery of individual and group supports and activities. You will also have experience managing, coaching and leading teams.

Your strong knowledge of the NDIS environment and be ability to communicate sensitively and professionally with a diverse range of stakeholders, including families, carers, allied health professionals and service providers would be highly regarded.

To be considered for this exciting position you are required to address the below selection criteria in your application letter.

• A minimum five years working in disability services or a similar environment
• A relevant tertiary qualification in Individual Support or related field and/or equivalent experience
• Comprehensive knowledge of human rights based approaches and person-centred principles and approaches, including positive behaviour support and active support
• Ability to coach, mentor and develop teams
• Well-developed written, verbal and listening skills
• Capacity to implement change and identify opportunities for innovation
• Solid financial management capability (P&L’s, rosters, budgets, multiple cost centres) and accountability for the financial performance of the portfolio
• Confidence and capability in using systems and technology
• Strong administrative skills: time management, coordination of tasks, efficient work practices
• Ability to plan and schedule own work independently, monitor progress against work plans and outcomes
• A commitment to working within the Aruma Code of Conduct, Values and to contribute to continuous improvement, risk management and WHS requirements
• Current Australian Drivers Licence
• Current First Aid Certificate or willingness to obtain
• History of mentoring people (customers and staff) to be their best
• Bring fun to the workplace

We offer career development opportunities, access to comprehensive competency based staff training and salary packaging options. Salary is paid in accordance with SCHADSI Award Level 6.