• Develop individual care plans for clients in the public intoxication program
• Provide leadership and guidance, & promote development to a small team
• Ensure person-centred, values-based approach by working with external agencies

About the Position

Anglicare’s Far North Community Aged & Disability team are passionate, values-driven professionals working together to affect real outcomes in our community. Part of this service includes our Managing Public Intoxication Program (MPIP) throughout the Townsville region. The MPIP program involves coordinating the case management of indigenous and non-indigenous people who are intoxicated in public places and who are displaced, itinerant or at risk of homelessness.

We are currently looking for a dynamic and outgoing full time Senior Case Manager to oversee and coordinate the activities of the team, ensuring a high standard of case management to clients in the program. The role is also responsible for conducting assessments, developing care plans and managing client reviews.

About You

With an extensive background in Social Services, Drug and Alcohol Support or Disability Services, your experience must include:

• Case Management including implementation and monitoring of care plans to ensure best practice
• Background in the provision of intervention services including drug and alcohol addiction, mental health and crisis situations
• Proven capabilities in overseeing programs and services while developing change management processes
• Strong leadership and mentoring ability and support of staff with goal setting and upskilling
• Capacity to balance the role of leading a team in combination with being a collaborative team player
• Demonstrated participation in joint programs and experience of working closely in conjunction with external community agencies
• Knowledge legislation, funding arrangements and access criteria

As a strong leader of people, you will be an excellent communicator with the following personal attributes:

• Ability to build strong working relationships and rapport with a wide variety of people including staff, clients and their families
• Promote the belief that every person can contribute to a community and work effectively to encourage their strengths
• Maintain professional boundaries, often in high-pressure situations, while remaining personable and supportive
• Exceptional time management skills with the ability to prioritise your own workload and supervise staff to do the same
• Be willing to think outside the box, offer suggestions and solutions to complex problems while working within tight timeframes
• Work in a collaborative manner to promote services, improve systems and deliver positive organisational outcomes

Our successful candidate will hold the following certifications:

• A degree in Social Work, Psychology, Human Services, Behavioural or Social Sciences or similar field
• Current Blue Card (Working with Children) with Yellow Card exemption
• First Aid Certificate with CPR (current)
• A current National Police Certificate
• Queensland Driver Licence and your own reliable vehicle
• Immunisation against Tetanus, Hepatitis A and/or Hepatitis B

What We Offer

Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:

• A chance to work close to home, and make a difference within your local community
• The opportunity to work with a group of friendly and dynamic professionals within an innovative space and growing industry
• Career progression with ongoing training and development, supported by a manager who advocates for her team
• Full time hours, plus options to increase take-home pay with Salary Packaging