This is an exciting opportunity to work in our Campaign Support & Casework Team. We are recruiting for two roles on a part time, three days a week fixed term contract basis until June 2023.

In this role, your focus will be delivering asylum and immigration administration casework assistance across a range of areas including refugee, asylum support, human rights, and Australian humanitarian visa cases. This role will greatly contribute to our objective of defending human rights, working with people with lived experience and refugee advocacy. The salary for this position is $45,448 (pro rata) per annum plus 10.5% super.

This is an identified position for people with lived experience and language proficiency in Farsi (Persian), Dari and Pashto.

This role is responsible for:

• Assist in preparing case summaries and drafts for initial communication
• Progress cases by interviewing clients and reviewing information/documents, with consideration to the cultural norms and language requirements of the clients
• Assist in gathering case evidence and required documentation
• Coordinate the application process from start to end
• Work to identify proper immigration programs for clients based on their current situation
• Follow through on daily email correspondence with clients mainly offshore
• Research and compile information that helps strengthen a case for the assigned client
• Follow ups on client correspondence and follow through on items needing action
• Update and maintain client folders, files, data sheets, and documentation
• Maintenance of a case log and/or file for reference and review
• Other tasks within your skills and competence as required

Essential Qualities

• Strong attention to detail with an ability to process and progress with clear and concise correspondence with clients and other staff
• Ability to communicate in Farsi (Persian), Dari, Pashto
• Ability to process complex work in a specific period of time as required
• Ability to work in and maintain a high degree of confidentiality
• Strong communication (written and oral) skills
• Flexibility to work extra hours as per business requirements
• Maintaining confidentiality and privacy agreements.
• Being a positive advocate for Amnesty International and our work, and demonstrating our values of Empowerment, Persistency, Integrity and Courage.

Desirable but not essential

• Demonstrated understanding of the Australian visa system, Humanitarian visas and Temporary Refugee Visas
• Knowledge of the Australian Immigration and understanding of refugee visa subclasses
• Understanding of how to fill out immigration forms and correspondence with accuracy
• Ability to write immigration support letters, and any other correspondence needed

To learn more about this role, please view a detailed position description. If this role sounds like you please apply below. You must answer the following selection criteria and attach your CV/Cover Letter as part of your application.

• Provide an example of when you’ve demonstrated excellent organisational skills and close attention to detail
• Please provide an overview of any educational, volunteer and/or professional experience relevant to the role.
• Please provide an example of when you have demonstrated excellent research and written skills, including the task and outcome.
• Tell us about any experience you have engaging with people from refugee and/ or people seeking asylum backgrounds, people in detention, Aboriginal and Torres Strait Islander people or people with complex needs and vulnerabilities. Please highlight any relevant skills/ knowledge you have gained

Diversity, Equality and Inclusion at Amnesty

We are committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We are a movement of people from all walks of life around the world. We intend to actively contribute to building a more diverse and inclusive team.