All Things Equal is an innovative social-enterprise providing purposeful paid employment, training and work-readiness for people with disability in the hospitality industry.

As we mature, our purpose evolves, and our focus is to now build an Employment Pathway model; to act as a stepping stone towards mainstream employment, providing our employees with disability the skills, confidence, and independence to live a life with purpose. To achieve this purpose, we are evolving the ways in which support is provided in the workplace.

Over the past two years of operation, ATE’s employees with disability have attended work with an external support worker, and we're really keen to shake things up.

We super excited to be implementing an in-house Hospitality Trainer model. The Hospitality Trainer role is key to the evolution and success of our social enterprise and has potential to evolve and grow with you.

This role will change the lives of so many people with disability, and we want you to be part of it!

ABOUT THE ROLE

Hospitality trainers are responsible for the professional development of our trainees and on the job. Working 1:1 with trainees, the Hospitality Trainer will provide effective hands-on direction and coaching to trainees to build their capabilities, with positive support and guidance.

This will include:

• Together with the trainee, provide excellent customer service to all customers who enter the cafe. This includes all elements of service, from engaging with customers, taking orders, preparing drink orders, serving food and drinks and processing payments.
• Ensure the professional development of the trainee on shift is the primary focus, whilst balancing this with the operational needs of the cafe, as directed by the cafe manager. This includes the wellbeing of the trainee, as it relates to work.
• Support trainees to be engaged, focused, calm, and working to their best capacity.
• Track trainees progress against the tasks and competencies set in each module of learning.
• Facilitate assessments for the trainee (with support!), to ensure that trainees progress through modules and stay on track for program completion.
• Prepare visual daily task lists for trainees, in line with day to day cafe requirements, as advised by the Cafe manager.
• Weekly communication with the HR manager in relation to any challenges, successes or opportunities you observe for each trainee on shift.

Our Hospitality Trainers will be supported by an incredibly passionate leadership team, and provided with bi-monthly professional development with Disability specialists to develop skills, talent and expertise in your role as Hospitality Trainer. Whether you've worked in the disability space in the past or you're new to it, you will be supported along your journey.

This role is an opportunity to join our team in a permanent part-time or full-time capacity, across our 6 days of trade (Sunday - Friday).

OUR DREAM CANDIDATE

• 3+ years experience working in a cafe or restaurant environment.
• Driven by a passion to play a part in changing the way people with disability are included in the workforce - ideally you will have a strong understanding of the disability space and experience in providing individualized support.
• Ability to motivate and mentor individuals all with a set of unique qualities.
• Knowledgeable, compassionate, patient and possesses the attributes of a good teacher and mentor.
• A keen desire to work in a value-based non-profit environment.
• Strong communication skills, with a customer focus.
• The perfect blend of firm but kind in communication style.
• Ability to act and operate independently as a member of a front of house team.
• Excellent time management skills with the ability to work on multiple tasks.
• Ability to communicate effectively and delegate tasks to team members.
• Maintains a continuous improvement mindset with regard to the professional development of the trainee at all times.
• Openly accepts feedback as an opportunity for personal growth and improvement.
• A current First Aid certificate (or willing to obtain)
• Must have valid Visa and Australian working rights
• Must have Working With Childrens Check and Police Check (or willing to obtain)