• Amazing NFP organisation committed to community development and capacity building!
• QMC Duty Manager casual role based in Kangaroo Point!
• Join an organisation with 30 year history of serving the local community!

Do you want to work with a leading purpose driven, community-based organisation?

Access and SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

QMC Duty Managers will have delegated authority of the venue during events functions held at QMC. Their responsibility includes overall coordination of the event from bump in to bump out, including all front of house staff and technicians rostered on duty during events and/or functions. Exceptional customer service, problem shooting, good understanding of events and event assistance to the client and hirer is a pivotal part of the role.

Key Responsibilities (not limited to):

• Liaise directly with clients, hirers, stage managers, artists and other Front of House staff to ensure high standard of presentation and customer service is provided to all during events and/or functions.
• Manage and provide an efficient, safe, welcoming and friendly Front of House service to Queensland Multicultural Centre.
• Ensure all relevant policies and procedure guidelines are met in relation to workplace health and safety, emergency management and crowd control legislation.
• Resolve patron & visitor complaints and disputes in a professional and efficient manner and refer any unresolved issues to the Venue Manager.
• Conduct event and/or functions briefing with the Front of House team and the venue technician prior to each event bump in when required.
• Make public announcements via the in-house public address system in a clear and concise manner as required.
• Assist the ushers and client to ensure all patrons are seated efficiently, performances commence at scheduled times and event and/or functions are running according to run sheet times.
• Assist with the training and development of casual FOH Ushers in order to maintain an effective, skilled, motivated and welcoming Front of House team.
• Assist box office staff in Box Office as required.

Selection Criteria

• Front of House Duty Management experience (or similar role) in a similar events and/or functions venue.
• Good understanding of diverse styles of events and functions within a similar events and/or functions venue.
• Demonstrated ability to effectively manage competing priorities and client needs during multiple events and/or functions.
• Demonstrated ability to move swiftly around the venue in a safe and calm manner during multiple bookings to address client needs.
• Demonstrated ability to perform manual labour tasks as required. This role is not a desk role.
• Impeccable customer service and communication skills to successfully liaise with a diverse client and patron base and in particular experience working and communicating with multicultural groups and communities.
• Strong problem solving and negotiation skills; Experience in cash handling.
• Demonstrated ability to provide effective service and assistance to clients, patrons, members of the public and visitors with a calm, helpful and authoritative manner while maintaining a relaxed and inviting environment.
• Demonstrated ability to work autonomously and independently without supervision when required; Responsible Service of Alcohol
• Demonstrated ability to work a flexible rosters as the position requires evening and weekend work.
• Knowledge of Workplace Health & Safety and Responsible Service of Alcohol.
• Current Open C class Driver's License; Current First Aid or the ability to obtain one
• Current QLD Paid Blue Card or ability to obtain one; Rights to work in Australia

About Us

Settlement Services International (SSI Group, of which Access Community Services is a subsidiary) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our in-house wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Should you require further information about the role please contact [email protected]

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Should you require adjustments please email us at [email protected] or call Vimla Khooblall on 0410 801 184