ABOUT AUSTRALIAN NETWORK ON DISABILITY

The Australian Network on Disability is a not-for-profit organisation that partners with over 380 active members from some of Australia’s largest and most trusted private, public and not-for-profit companies. We are highly respected and trusted, with our 20 years of experience and an amazing internal culture.

We empower our network of members to actively include customers and employees with disability by supporting them to build their understanding and expertise, connect with others and check their progress on access and inclusion.

ABOUT THE ROLE

Australian Network on Disability’s Consultancy Team works alongside the Member Experience Team by supporting our members and non-members with key programs and activities designed to build organisational disability confidence.

The Customer / Employee Experience Lead works as part of the Consultancy Team and supports organisations to understand the:

• Customer experience of service users with disability by evaluating the accessibility, inclusivity and usability of goods, products, and services; and / or
• Employee experience of staff with disability through the entire employee lifecycle (recruitment, onboarding, career development and progression, transition, and exit).

This is a growth role, and it is expected that it will expand to include team management over time.

The role requires the ability to travel interstate.

the successful candidate has

• Experience in facilitating co-design sessions that includes end-users in research design.
• Experience in scoping, designing and facilitating qualitative research (in-depth interviews, moderating focus groups, telephone interviews).
• Experience in synthesising feedback from target users into meaningful insights from both quantitative and qualitative data collection and delivering presentations to senior stakeholders.
• Experience in influencing change or providing recommendations for new ways of working.
• Experience in roles that require strong interpersonal and relationship-building skills.
• Experience in, or knowledge of, developing diversity and inclusion strategies, and an excellent understanding of the barriers experienced by people with disability.

WHAT WE OFFER

The Australian Network on Disability values their employees and provides benefits to support the whole person.

Career

• Competitive salary benchmarked in the sector
• Ability to salary sacrifice as a not-for-profit organisation
• Potential annual bonus
• Professional development and training

Wellbeing

• Flexible working arrangements
• Birthday leave – an extra day off
• Self-care plans and wellbeing check-ins
• Employee Assistance Program

Accessible and Inclusive

• We have an affirmative action employment strategy for people with disability.
• We make adjustments to accommodate individuals in recruitment, selection and throughout their employment.
• We celebrate and promote diversity and encourage open and collaborative conversations.

A position description is attached.

To submit your application, click Apply Now.

Call 02 8270 9200 to discuss this role.