The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. The ideal candidate for this role will pride themselves on playing a vital part in building a tech solution that has a real impact on supporting our clients. If this sounds like you, read on!

About the role

The Case Management System (CMS) team is currently building a new case management system to replace a legacy system. As a result, we require an experienced Scrum Master/Agile Delivery Lead to assist with the activities associated with the design, build and integration of Programs onto the new system. This will involve employing a servant-leader approach to building a high-performance culture that delivers outcomes

• Leading and coaching the team towards self-organisation, collaboration and maturity, through the involvement of continuous improvement/continuous delivery practices.
• Managing stakeholders, sprints, scope, dependencies, risks, issues and milestones.
• Facilitating at all agile ceremonies and workshops to encourage purposeful and effective outcomes.
• Supporting the Product Owner(s) with backlog refinement, identification of goals and engagement of key stakeholders.
• Preparing progress reports for executive updates, detailing team progress, sprint burn downs, risks and issues and achievements.
• Managing end-to-end delivery across the various work streams of the team.
• Working to anticipate and remove obstacles for the development teams.
• Managing the day-to-day operations of the CMS team.
• Fostering the progression toward a more streamlined delivery culture that supports team engagement and high performance.
• Engaging, influencing and collaborating with the business to educate and promote Agile Ways of Working.

What we're looking for

• 5+ years of experience managing Agile projects, coaching cross-functional teams or leading iterative development teams, located both onshore and offshore.
• Qualified in and possessing deep experience of agile delivery practices in support of delivering business value, as well as transitioning businesses to Agile Ways of Working.
• Experience with configuring and maintaining agile software tools such as JIRA and Confluence.
• Exemplary communication and facilitation skills with experience in energising teams and building strong relationships across the organisation.
• Understanding of agile frameworks and methodologies such as Scrum, Kanban, Lean, Design Thinking and Human Centred Design.
• Demonstrated leadership and people management skills with a proven ability to motivate, negotiate and resolve disputes with stakeholders and teams.
• Demonstrated ability to take on accountability for complex pieces of work and to work autonomously.
• Excellent critical thinker with the capacity to think both strategically and tactically.
• Demonstrated ability to deal with ambiguity and maintain composure in high-pressure situations.
• Excellent verbal and written communication/presentation/interpersonal skills.

What ACSO can offer you

• Full-time, fixed term position until 30 June 2023
• Flexible working arrangements with a Richmond hub location
• $140,000 - $150,000 base salary + 9.5 % superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Paid parental leave
• 17.5% annual leave loading
• Learning and development opportunities
• Wellbeing initiatives such as free flu vaccines, Employee Assistance Program and Reward and Recognition Program

To apply

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

Please contact Kristina Abbott, People & Culture Partner 0499 305 622 to learn more about this position.

About ACSO

We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

The Australian Community Support Organisation embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.