ABOUT ZEST CARE:

If you are a motivated and passionate about helping people achieve their goals this job is for you!

Zest Care prides itself on providing personalised care solutions for a range of children and adults living with disability.

Our purpose is to support individuals and their families to live their life by empowering them to realise their dreams and how these can be achieved.

THE ROLE:

Due to a recent promotion we are looking to add to our team! You will be the face of our organisation and will have a person-centred approach. Your main responsibility will be to meet with participants of the NDIS to create and implement support plans to help achieve participants NDIS goals. Our office is located in Hawthorn. This is a full time permanent role.

KEY RESPONSIBILITIES

• Accountable for on-boarding, needs assessments and identifying personal centred solutions that enhance quality of life for clients.
• Meeting with clients to provide continuous monitoring of the care plan to ensure quality of care/services and continued appropriateness and making adjustments to care plans as deemed appropriate.
• Commitment to achieving client satisfaction and positive outcomes.
• Complete Service Bookings on the NDIS portal.
• Monitor end of plan dates and proactively engage with Client to assist with service renewals.
• Manage individual client budgets ensuring services requested are adequately funded.
• Ensure Clients needs and requirements for Support Workers are understood and met.
• Review complaints and ensure appropriate actions, such as escalation as required to relevant internal Senior team members.
• Keep up-to-date with developments in the NDIS including strategies, market challenges, customer onboarding, pricing, and evolving service delivery needs.
• Maintain and further industry relationships in the sector to grow the use of Zest Care as a preferred supplier of NDIS services.
• Maintain the confidential Client electronic database.
• Generate regular reports to assess team performance.
• Provide supervision and leadership to achieve outcomes for Clients in line with operational requirements.
• Other duties consistent with the position where required and/or requested by the Zest Management.

Qualifications, Skills and Experience

• Minimum Cert 3 Disability Services or equivalent
• Previous experience providing superior Client care and engagement
• Demonstrated experience developing and maintaining client relationships
• Sound knowledge of processes and procedures relating to onboarding new clients
• Sound understanding of care plan management and review
• Demonstrated knowledge of the NDIS, services available to Clients and Zest Offering

Skills

• High level of computer literacy, specifically with Microsoft Office
• Excellent attention to detail
• Excellent ability to connect and build rapport with multiple stakeholders
• Highly developed written and verbal communication skills
• Knowledge of relevant legislation
• Excellent organisational and time management skills
• Sensitivity to the confidentiality of personal information
• Strong interpersonal and influencing skills

Licenses and Checks

• Drivers Licence
• Criminal Check
• Working with Children Check as required

In return Zest will offer a competitive salary, training and professional development, laptop and phone and above all a supportive team environment.

If you have any questions please contact Ruby at [email protected], using the subject line: Client Engagement Manager enquiry via EthicalJobs.