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Account Coordinator

Yume Food

THE COMPANY

Yume is an award-winning social enterprise that works with over 3600 companies across Australia to prevent edible food from going to waste. Our online marketplace for surplus food connects a community of like-minded people who see surplus or unsold food not as a problem, but as a chance to make a positive difference for our planet, for ourselves, our friends, and for our global community. Our mission is to prevent good food from going to waste – come and join the Yume movement.

As a start-up, we are always covering new ground, and as a consequence, every day is different and full of a new set of opportunities and challenges. We encourage new ideas and creativity in our approach.

We are seeking a passionate and resilient Account Coordinator to join us in a full-time capacity.

As the Account Coordinator you will have a direct impact on the Yume movement, acting as a crucial lynch-pin to the company providing coordination and support across multiple teams, as well as providing exceptional customer support. This role requires a willingness to be flexible and accountable to multiple streams of work at any given time.

THE ROLE

  • Assist the Business Development team with confirming orders, coordinating freight & ensuring smooth delivery of goods
  • Maintain, and build upon, supplier and buyer relationships
  • Own and grow your own portfolio of small to medium-sized clients, acting as a junior account manager
  • Assist the Business Development & Finance teams with post-sales reconciliation, including processing and issuing required paperwork
  • Manage incoming enquiries; manning the Yume phone landline and two shared email inboxes
  • Research and identify new commercial opportunities to work with Australia’s leading foodservice and hospitality operators including pub groups, hotel groups, event centres, caterers, industrial food wholesalers and manufacturers
  • Develop and maintain effective communication and strong working relationships within the Yume team

EXPERIENCE, KNOWLEDGE AND SKILLS

  • Experience in complex administration roles is essential
  • Exceptional attention to detail and time management skills
  • Experience with Xero financial software (processing purchase orders, invoices & bills) and account reconciliation
  • Some sales experience is highly regarded, ability to assist the Business Development team achieve and exceed sales targets is expected
  • Strong customer-centric verbal & written communication skills
  • Previous experience working with a CRM system
  • Experience in an IT/product space, or knowledge of basic tech principles highly regarded

ABOUT YOU

  • The successful candidate will be a highly organised, engaging and self-motivated professional with excellent time management
  • You will have great interpersonal and networking skills when dealing with a wide range of internal and external stakeholders
  • You will possess high levels of energy, tenacity and integrity
  • You have a positive attitude towards work and new challenges
  • You will be passionate about the environment and creating a more sustainable food system

THE PERKS/BENEFITS

  • Flexible working arrangements - a healthy balance between work from home and the office
  • Work in the heart of Windsor in a beautiful modern (and dog-friendly) office
  • A great culture and team, working in a flat structure, who love to laugh and are incredibly passionate and dedicated to the Yume mission
  • Know that every day when you wake up you are having a positive impact on the environment and a real tangible impact on reducing food waste

How to apply

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