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Program Manager - The Living Room

Youth Projects


You are an engaging and inspiring leader in the health sector that is ready for their next challenge. You come with relevant tertiary qualifications (Social Work, AOD, Nursing or Health related disciplines). You understand the importance of balancing client outcomes, clinical governance and developing a strong team culture all while keeping a multidisciplinary service humming along smoothly. You have experience managing teams, programs and business operations.

You will be the captain of this team, but when we are in thick of it, you know the importance of playing off each-other’s strengths and having each-others back #1YP


You are able to prioritise tasks, support your team and coordinate service delivery, all while balancing lots of plates in the air. You know the importance of ethical and emotionally-intelligent leadership practices and responsive thinking to help us provide high impact support, without judgement!


You understand the importance of clinical governance, accreditation and compliance and you know how to make it engaging. You can educate your team on compliance requirements by explaining the why and guiding them to see how they can be used to grow and improve service delivery.


You can switch from making a service user a cup of coffee to using data and evidence to develop programs with targeted service user outcomes. You can flex your approach up and down, and know the importance of boundaries and framework. You're an active listener and tailor your coaching and support based on the needs of the people you are working with. Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done.


You’re full of creative ways to meet our service users and teams where they are at and believe that engagement shouldn’t be a one size fits all model. You always see the person, not just their immediate situation because you understand that everyone has different needs, and that is okay.


Our frontline warriors and change makers are all here because we genuinely want to break the cycle of disadvantage, and we want you to want that too!


You will be leading program delivery at The Living Room on Melbourne’s iconic Hosier Lane. It is a unique service combining health, drop-in support, and social connectedness.

If you worked here this past month these are some things you might have been involved in:

  • Facilitating annual performance reviews with your team
  • Chatting to our lionhearted donors and supporters
  • Celebrating with our services users when they have had a win, not matter how big or small
  • Running reflective practice sessions with your team and guiding handover discussions with your Team Leader
  • Advocating and fighting for the support an individual actually needs – with services, with government departments
  • Organising supervision and professional development with your diverse team
  • Undertaking 1:1’s with your team
  • Completing monthly reporting
  • Building partnerships with key housing, Aboriginal, health, legal and family violence services
  • Participating in action-based and desktop research into best practice inventions for people with high and complex needs
  • Driving preparedness for our AGPAL reaccreditation in 2022
  • Implementing initiatives to support service user engagement
  • Doing on call for programs across the Community Health portfolio

For more information on the position and to download the position description, visit our website.


The Living Room is a specialist AOD primary health service, the team works with people aged 18+ to provide free healthcare and support to improve the physical, mental and social well-being of individuals who are, or at risk of experiencing homelessness.

The only service of its kind in Melbourne, focuses on the social determinants of health to look beyond disease or illness, to see a person's overall situation. Our multi-disciplinary team works with individuals to identify goals and focus on harm minimisation, self-determination, and empowerment.

To find out more about the role and Youth Projects, check out our website.


Every day you spend working with us, you’re making a difference. The stronger our frontline warrior, the bigger our impact of breaking the cycle of disadvantage. We think that’s a pretty great perk, but we don’t stop there… here are some of the others:

  • You’ll be based in the heart of Melbourne, just a 5-minute walk from Flinders St Station
  • Access to generous salary packaging
  • Access to meals & entertainment benefits and novated leasing (if you're keen)
  • Supervision every fortnight and access to external clinical supervision
  • Flexible work environment
  • Uncapped Employee Assistance Program
  • 17.5% Annual Leave Loading
  • Plus, additional paid leave including wellbeing, family violence, study and an extra 5 personal days we also provide flexibility to take extra unpaid leave.


We’re a non-profit organisation that fills from a full cup but not a full pocket. In order to attract strong talent, we pay competitively and remunerate based on your skills and experience and are determined to make this the best job you'll ever have.

This position is an 18-month parental leave cover contract with potential to extend and is paid under the Labour Market Award.

How to apply

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