About Youth Projects

Youth Projects is an Australian-based independent, registered charity who recognise the complex and varying needs of our clients and offer a holistic model of care and provide pathways into our award winning employment, education and social enterprise programs. Located at two sites (Hosier Lane and the vibrant Northern region of Melbourne) Youth Projects provides front line support to individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues and young people looking to re-engage with learning and employment.

Our mission is to provide high impact support, no judgement, full stop.

About the Role

Youth Projects is seeking an enthusiastic & dynamic practitioner to join our dedicated multi-disciplinary team providing support services to adults presenting at The Living Room Primary Health Service. We are looking for people with experience in engaging and support adults who have a range of complex histories but see each person as an individual that needs some support.

The Client Engagement Officer positions is part time, 3 days a week. You are a responsible for connecting with existing and new service users at the Living Room to deliver high quality, high impact support to people accessing our drop-in services. The position will be critical to engaging service users in order to create linkages with our clinical services and assist to coordinate pathways out of homelessness.

Shifts are available Monday – Friday 9am – 5pm and Saturdays 12pm – 6pm.

Skills and experience

Experience and qualifications

• Recognised Cert IV or Diploma qualifications in relevant AOD, community services and/or health related disciplines
• We are looking for people with experience working alongside adults that are marginalised and complex (in particular people who inject drugs, people who are homeless and people with mental health issues) and a sound knowledge of the principles of client-centre support and harm minimisation.
• Knowledge and understanding of homelessness, housing and health sectors (including mental health and AOD)

Knowledge and skills

• Wanting to grow, develop, and build a career with a progressive organisation.
• Ability to build rapport in a semi-structured environment
• Demonstrated experience in undertaking assessment and successful supported referrals

Benefits and perks

• Comprehensive induction and support from our training team
• Inclusive and transparent workplace culture
• Access to learning and development
• Access to Employee Assistance Program
• Diverse and collaborative team culture. Your success is our success!

Recruitment for this position will be undertaken as applications are received. The positions will be filled when a successful candidate has been selected.

For further information, please contact Jill Turnbull (Youth Projects) at [email protected], using the subject line: Client Engagement Officer enquiry via EthicalJobs.

The position description can be viewed here.

Our commitment to diversity

Youth Projects values diversity and we promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates.

Child-safe organisation

Youth Projects has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation. All Youth Projects staff must undergo a Police Check and Working with Children Check prior to commencement.