Is this you?

You are an engaging and empathic outreach worker with over 3 years’ experience. You hold a tertiary qualifications in relevant social work, community services, or another relevant qualification. You have experience working with people experiencing homelessness and marginalised populations experiencing psychiatric, medical and substance use conditions within a harm reduction model of care. You have a strong commitment to Social Model of health and trauma informed care principles. You love the thought of undertaking assertive outreach work with some of Melbourne’s most vulnerable people. Your passion for achieving health and wellbeing outcomes for people experiencing or at risk of homelessness is contagious.

You may not be the captain of this team, but when we are in thick of it, you know the importance of playing off each-other’s strengths and having each-others back #1YP

You thrive in organised chaos. You know the importance of boundaries and frameworks but are an active listener and tailor your support based on the goals and aspirations to the person you are working with. You’ve got experience supporting a range of complex needs and bring a mix of best practice and responsive thinking to help us provide high impact support, without judgement!

You are bendy. You can switch from proving assertive outreach to advocating for our services users' health outcomes in the blink of an eye. Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done.

You see the person. You’re full of creative ways to meet our service users where they are at and believe that engagement shouldn’t be a one size fits all model. You always see the person, not just their immediate situation because you understand that everyone has different needs, and that is okay.

You care. Our frontline warriors and change makers are all here because we genuinely want to break the cycle of disadvantage, and we want you to want that too!

A bit about the role

The After-Hours Outreach Service (AHOS) team utilises an assertive outreach model to assist adults with complex health needs who are primarily vulnerable, sleeping rough, living in insecure accommodation or accessing services in Melbourne.

You will start and end your shifts at The Living Room but will be working across Melbourne CBD

Part Time role that requires 19.5 hours per week (with shifts between 4pm – 11pm)

If you worked here this past month here are some things you might have been involved in:

• Working closely with a number of service providers to deliver an assertive and persistent outreach in order to identify, engage and work with clients to achieve sustainable outcomes
• Conducting supported referrals to internal and external services
• Attending joint care meetings for clients
• Attending team meetings and 1:1’s with your manager
• Conducting assertive outreach to engage and assess people sleeping rough in Melbourne’s CBD
• Providing brief targeted interventions for clients identified as high risk
• Ensuring high-quality care coordination processes for clients
• Engaging in professional development
• Linking clients into the Living Room services and programs
• Triaging and assessing new clients
• Conducting clinical assessments and screenings of clients
• Contributing to a model of integrated care with the existing service system to ensure enhanced service coordination and collaboration
• Liaising with community and allied health services to ensure care planning and appropriate referrals are in place
• Actively participate in relevant networks and external meetings
• Working closely with a number of service providers to deliver an assertive and persistent outreach in order to identify, engage and work with clients to achieve sustainable outcomes

For more information on the role and to download the position description, check out our website.

A bit about us

The Living Room is a primary health service, the team works with people aged 18+ to provide free healthcare and support to improve the physical, mental and social well-being of individuals who are, or at risk of experiencing homelessness.

The only service of its kind in Melbourne, focuses on the social determinants of health to look beyond disease or illness, to see a person's overall situation. Our multi-disciplinary team works with individuals to identify goals and focus on harm minimisation, self-determination, and empowerment.

We are a non-judgemental service with a strong focus on respect, client centred care and harm prevention. We work with clients on a personalised, tailored basis to address highly complex issues faced by people experiencing multiple and complex needs.

Youth Projects is an independent, registered charity providing front line support to young people and individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues. We recognise the complex and varying needs of the people we work with and go above and beyond, 365 days a year, to provide pathways out of poverty.

Why should you work with us?

Every day you spend working with us, you’re making a difference. The stronger our frontline warrior, the bigger our impact of breaking the cycle of disadvantage. We think that’s a pretty great perk, but we don’t stop there… here are some of the others:

• You’re in the heart of Melbourne and a 5-minute walk from Flinders St Station
• Access to generous salary packaging
• Access to meals & entertainment benefits and novated leasing (if desired)
• Clinical supervision and management supervision every fortnight
• Flexible work environment
• Uncapped Employee Assistance Program
• 17.5% Annual Leave Loading
• Plus, additional paid leave including wellbeing, family violence, study and an extra 5 personal days we also provide flexibility to take extra unpaid leave.

Salary

We’re a non-profit organisation that fills from a full cup but not a full pocket. In order to attract strong talent, we pay competitively and remunerate based on your skills and experience and are determined to make this the best job you'll ever have.

This position is paid under the SCHADS Award Level 4.

Our commitment to diversity

At Youth Projects, we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates

Safety screening

Youth Projects has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation. All Youth Projects staff must undergo Police and Working with Children Checks.