At yourtown, our mission is to enable young people, especially those who are marginalised and without voice, to improve their quality of life. Our services include Kids Helpline, mental health support for children and young people, training and employment services, parent education and specialist accommodation for families. At yourtown you will be part of the solution.

We’re starting an exciting transformation journey and we need your help to achieve our lofty goals. We’re transforming how we work so we can create even better experiences for the young people who need us. We will be an even more accessible, safe, and empowering place so we can help more young people in deeper and more meaningful ways.

The Intake and Administration Officer is the first point of contact for all potential clients, their families and referring representatives. You will work across a range of programs and will provide a responsive and professional service to support clients to move through the pre-engagement process to service engagement.

Your day to day will involve:

• Respond to clients and referring agency representatives in a timely and courteous manner
• Determine potential clients’ eligibility for services, referring to other more relevant services if required
• Conduct initial screening assessment and identify any immediate risks, supporting clients to access crisis supports where required
• Monitor program wait lists and liaise with program managers and senior staff to ensure a seamless transition between wait list and program commencement
• Complete administration processes for case files and organisational records
• Liaise with internal and external stakeholders
• Maintain knowledge of the local service sector and network relationships with key referrers

About you:

Successful candidates will bring:

• Diploma level qualifications in a Human Services Discipline and a minimum of two years’ experience undertaking intakes in a community services environment
• Knowledge and understanding of the diverse range of issues impacting families
• Demonstrated ability to establish and participate in networks for the delivery of services to children and families
• Demonstrated skills in verbal and written communication, including a well presented and appropriate phone manner and the ability to impart knowledge clearly and effectively
• Demonstrated competence with MS Office, client record management systems and office technology
• Ability to work both independently and within a team environment
• Strong planning and organisational skills with the ability to manage competing priorities

If you have an agile and flexible mindset and are looking for an opportunity where you can be innovative, drive change and have a positive impact on the lives of children, young people and families we would love to hear from you. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

Contact: Marnie Elliot, Talent Acquisition Specialist on 0434 609 384

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment.

"In our team we value diversity, inclusivity and people who want to make a difference"