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Customer Care Consultant - Assessor

Your Side Australia
  • Permanent part-time position of 3 days per week, office hours.
  • Phone based role.

Do you want to join a fast growing, inclusive and customer focused team?

We are seeking an experienced Customer Care Consultant - Assessor to join our growing organisation on a permanent part-time basis. As a Customer Care Consultant - Assessor, you will help to deliver the very best service to older people to enable them to live independently in their own homes for longer. You will conduct reviews of Your Side’s customers and their entry level services including Domestic Assistance, Home Maintenance, Flexible Respite and Group Social Support. You will review our customer’s care needs, identify any increased needs & make appropriate referrals, review support plans and check progress in achieving their wellness and reablement goals.

Who We Are:

Your Side Australia is a leading provider of support services for older people, people living with disability, mental health, and carers throughout Sydney. Established 30 years ago, we’ve kept our commitment to give people greater choice and to enhance their independence and wellbeing.

Your Side is a one stop shop to arrange the care and support that allows people and families to get on with living a good life.

Your Side is an equal opportunity employer, and proudly employs people with disabilities.

About You:

  • You have a passion for working with people, have a caring nature and an interest in supporting older people
  • Exceptional customer service skills and relationship building skills
  • Background in the ageing, disability or mental health sectors advantageous.
  • Experience in conducting assessments and client reviews.
  • Good standard of administration skills, and attention to detail

How to apply

This job ad has now expired, and applications are no longer being accepted.

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