• Based in Parramatta
• 2 full time roles available
• YMCA staff benefits

Based in Parramatta, you will have flexibility to work both mornings from 6.30am and up until 6.30pm. You will be rostered to suit the needs of the business and the contact centres operating hours between Monday to Friday.

About the role

On a daily basis we provide OSHC Services to more than 6000 families across 65 locations in NSW. In order to provide an enhanced customer experience, we have a centralised administration team in our Parramatta office to handle all OSHC related matters.

Reporting to the Children Services Customer Experience & Administration Manager, as part of this team, your focus will be on managing enrolments and account inquiries through our Child Care software QikKids. You will deal directly with families and our operational teams to provide real solutions to assist with the care and support of children.

About you

You're an energetic individual who has experience managing enrolments/bookings in a fast paced environment. You may come from a Child Care background and have experience working within a Service or may have experience working in a contact centre.

Your passion for customer service and problem solving, teamed with your high level of attention to detail will see you thrive in this role!

Most importantly you will demonstrate

• A track record of providing excellent customer service through effective communication, with a focus on customer solutions
• An ability to develop rapport with clients in non-facing fast paced customer service role and communicate diligently with customers from diverse backgrounds
• A desire for continuous learning and a flexible and adaptive attitude
• Strength in working collaboratively with a busy team and ability to establish effective relationships with operational staff
• Excellent organisational skills and ability to work in a systematic manner while managing competing priorities

Highly Regarded

​​​Experience in the Child Care Sector

• Experience with QikKids, QikKids Kiosk and QikKids Enrol
• Knowledge of Child Care legislation and changes related the Child Care Package