• Join one of the world's largest and most respected conservation organisations
• 5 Star Green Office in Ultimo
• Workplace flexibility including monthly RDO
• Newly created position

About the organisation

WWF's global vision is to stop the degradation of the planet's natural environment and to build a future in which humans live in harmony with nature. WWF-Australia is part of the WWF International Network, the world's leading, independent conservation organisation. We are active in over 100 countries and have close to 5 million supporters internationally. In Australia and throughout the oceanic region, we work with governments, businesses and communities so that people and nature can thrive within their fair share of the planet's natural resources.

WWF's mission is to halt the decline of threatened plants and animals and to support their recovery. We do this by addressing the threats that affect them using the best available science while working in partnership with communities, Indigenous groups, government and business. The world is changing fast. Our wildlife and wild places face unprecedented challenges. The result is people yearn more for nature and are connected with each other like never before. We know that we can achieve more by partnering, sharing, empowering communities, forming alliances and building a movement for the environment. Working together is the answer. It is our goal to bring about this unified voice for nature.

Learn more about our 60 year history in the video below.

About the role

The Senior Manager, Community Engagement, leads the end-to-end program management of Community Fundraising and Workplace Giving, as well as WWF-Australia's customer service centre. Leading and motivating a team, this position ensures growth in income by developing the corporate engagement and peer-to-peer fundraising product offerings with strategies to acquire, convert, retain and engage supporters. Additionally, this role leads the organisation's approach to supporter care and customer service, by elevating and enhancing the Supporter Relations team. This role seeks to drive a positive and engaging experience for supporters and the general public; with the aim of growing revenue and increasing supporters' lifetime value, in alignment with WWF's conservation goals.

Key Accountabilities

• Manages the development and implementation of Community Fundraising and Workplace Giving programs, and collaborates to develop the products and propositions to increase income from existing and prospective supporters.
• Leads a culture of customer service excellence and supports the Supporter Relations Manager to implement best practices in supporter care, donor-centricity, and efficient operations processes.
• Leads, coaches and builds a high-performing team to achieve shared income, growth and customer service targets.
• Drives the strategic direction of Workplace Giving and Corporate Engagement, leading the team to grow a portfolio of individual and business relationships towards increasing ongoing revenue and product sales.
• Drives the strategic direction of Peer-to-peer fundraising, leading the team to grow the pipeline of community fundraisers, develop mass participation events, and enhance the supporter experience for both third-party donors and fundraisers.
• Collaborates with the WWF network to leverage livestream fundraising and virtual merchandising opportunities, developing growth strategies that align with WWF's international guidelines and policies.

Skills, knowledge and experience

• Demonstrated significant experience managing peer-to-peer fundraising programs for a not-for-profit organisation
• Demonstrated experience in leading and developing customer service teams
• Demonstrated experience in leading relationship management teams
• Demonstrated people management experience and a track record in creating a constructive team culture
• A track record of forecasting, managing budgets and achieving income targets
• Demonstrated knowledge of digital marketing practices
• Demonstrated knowledge of best practice supporter-centric principles
• Advanced communication, collaboration, negotiation and influencing skills
• An ability to work constructively with diverse people and skillsets to create an energised, trusting and open, mission-driven working environment
• Competency in utilising CRMs (ideally Blackbaud The Raisers Edge), Microsoft Excel and third-party online fundraising platforms (e.g. JustGiving, GoFundraise, Funraisin, iRaiser etc.)

The ideal candidate will have an ability to work both autonomously and constructively within a team and be aligned with WWF's vision, mission and I-CCaRe Values - Integrity, Courage, Collaboration and Respect.

WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

WWF-Australia staff work in teams and in regional and remote communities. To protect the health and safety of WWF-Australia team members and people in regional and remote communities, WWF-Australia requires all persons who apply for employment at WWF-Australia after 25 October 2021 to provide evidence that they have received the first and second courses of an Australian government-recognised COVID-19 vaccination before a job offer can be made.

Applications

Applicants can apply via the 'Apply' button.

Only those applicants applying online via the eRecruitment System will be considered.

Please name your documents with last/first name & include: (1) a cover letter/statements against the selection criteria & (2) your resume (CV), including two referees.