Women’s Safety Services SA supports women and children who are experiencing domestic and family violence.

We have an exciting opportunity for an experienced Service Delivery Lead. The position is a cross-functional role and will be based predominately at one site, but will require the flexibility to move between either site to provide support as and when required.  Responsibilities will include providing direct services to clients through assessing the immediate needs of women and the provision of case management support as well as leading a number of staff.

• Based in Northern suburbs, SA
• Provision of direction, consultation and support to Service Delivery Staff
• Promotion of quality outcomes for women and children
• Provision of supervision to Service Delivery Staff in consultation with the Program Manager
• Provision of reports relating to client services as required
• Full time, permanent position with Salary Packaging available
• Working within an established, supportive and well-recognised service

Successful applicants will ideally hold a degree or Diploma in Social Work, Social Sciences, Community Services, Human Services, Health Sciences and/or experience commensurate with the position as well as:

• Experience in the provision of leadership, direction, support and supervision to staff
• Experience in leading the provision of high quality services for women and children affected by domestic and/or family violence
• Significant knowledge in the provision of case management and brief intervention casework, and ability to provide case management support to clients as required (site dependent)
• Ability to analyse problems and to formulate suitable solutions using effective communication with employees, clients and other services
• Demonstrated empathy and the ability to build relationships with a diverse range of marginalised and highly vulnerable people including ATSI, CALD and young people who are affected by or experiencing domestic or family violence
• Ability to develop and maintain partnerships with a wide range of organisations
• Ability to negotiate successful outcomes for clients at individual, team and service levels, as required
• High level of written and verbal communication skills and interpersonal skills including the ability to liaise, negotiate, advocate and resolve conflict