- Job posted on: 12th Jan 2021
- Applications close:
A great opportunity to work in a multicultural workplace at the forefront in delivering innovative, culturally safe, information and support over the phone as part of the COVID-19 pandemic. The role will be focused on rapidly building rapport over the phone, conducting needs and risk assessment, triage to determine needs and deliver follow up supports required. This will suit experienced allied health/nursing staff with proven psycho-social assessment and intervention skills to work with clients over the phone to provide support to those who are COVID-19 impacted. The position will work as part of a multicultural, collaborative and interdisciplinary team setting inclusive of interpreters and multicultural peer support workers.
The Multicultural Connect Line, telephone helpline and call back service, was established in July 2020 in response to the impact of the COVID-19 pandemic on multicultural communities in Queensland. The MCL provides information and support to people from culturally and linguistically diverse backgrounds across Queensland with a strong focus on offering support to navigate the system to access practical supports within a strengths based approach to wellness, recovery, social inclusion and participation.
This position offers a great opportunity to work at the forefront in delivering innovative, culturally-safe health support and information over the phone as part of the response to the covid-19 pandemic. Your role will engage your capacity to rapidly build rapport over the phone with callers, conduct needs and risk assessments, triage to determine follow up priority, and provide appropriate follow up support. This occurs in the context of a collaborative and interdisciplinary team setting inclusive of interpreters and multicultural peer support workers.
a. Essential Tertiary qualifications in allied health, social work, psychology, occupational therapy or behavioural sciences (relevant overseas qualifications will be considered) and relevant skills and experience in working with CALD people in psycho-social support settings such as human services and/or mental health settings.
A position description is attached.