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Supporter Design Campaign Manager

World Vision

The Opportunity to be a Changemaker…

The Manager, Supporter Design & Campaigns sits within our Retail Operations Team and is accountable for the operational execution of campaigns across 3 different retail channels, working in a team of 4 with 3 direct reports.  This role supports the retail channels by designing the supporter experience, planning channel communications, campaigns, training and development, capability and quality assurance to ensure delivery of Channels strategic goals and key result areas and financial outcomes.

Some of the Key Accountabilities include:

  • Develop marketing briefs on behalf of Channel Heads and support staff to deliver campaign requirements
  • Maintain channel activity plans and retail calendar across channels  
  • Develop communications strategy for frontline staff to have adequate information to perform within role for campaigns, change in process, supporter and business updates
  • Oversee the design of best practice BPPs for frontline staff according to the campaign calendar
  • Provide insights to Marketing, Field Impact on supporter feedback, supporter and frontline experience when developing campaigns
  • Oversee the development and execution of highly effective and engaging training programs
  • Develop fit for purpose training content for delivery to front line staff in fundraising environments to enable the achievement of channel income and non-income targets
  • Leading a team to effectively design / enhance and embed Channel Activity Plans and Best Practice Procedures in line with strategic / BAU changes to supporter enquiries across all channels
  • People plan developed, executed and reviewed on a quarterly basis to build capability & performance
  • Oversee call monitoring strategy, feedback and continual improvement
  • Develop mystery shopping strategy and manage vendors performance accordingly
  • Design process for communications to channels and frontline staff on changers to support experience, new programs and impacts

Who we are looking for…

  • Strong understanding of Channel operations, metrics and factors that influence them
  • Thorough understanding of marketing process, brief writing
  • Demonstrated experience in leading highly performing teams
  • Demonstrated success in influencing senior stakeholders and leading cross functional teams
  • Understanding of Service Contact Centre Operating methodology highly desirable
  • Strong understanding and demonstrated experience of People Capability frameworks within the specialisation of Recruitment, Training and Adult learning and development
  • Strong leadership and interpersonal skills
  • Strong analytical, reporting and consulting skills
  • Strong negotiation and influencing skills
  • Highly developed presentation and communication skills

What you need to know…

This role is a permanent position operating in a full-time capacity and will be based at our head office in Burwood East, Victoria/state office.

For your information, the interviews will start immediately, and the role may be filled before the closing date.

World Vision Australia takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo a criminal record and Working with Children check prior to employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

Why you should apply…

A career with World Vision Australia is an opportunity to join a sector-leading humanitarian aid organisation and a team of purpose-driven and diverse professionals who are each committed to our mission: the fight against global poverty and its causes.

Aside from the opportunity for broad and life-changing impact in the lives of the world’s most vulnerable, some of our other benefits include:

  • Access to professional development programs that include on-the-job learning, e-learning, workshops, forums, leadership development and internal mobility
  • Policies that may accommodate flexible working and other working arrangements to tailor and encourage individual performance
  • An opportunity to shape an already market leading organisation to achieve even greater impact
  • A highly engaged team culture that is dynamic, growing in agility and pace, and committed to serve beyond the call of duty
  • A culture that encourages truth telling with grace that confronts challenges and issues to clear teams for success in a timely fashion
  • Access to salary packaging tax advantages

Why World Vision…

World Vision is a global community of millions, working together for one purpose: to change the lives of vulnerable children.

Our supporters, partners and staff join forces with communities on the ground to help children achieve good health, access education for life, experience the love of God and their neighbours and are cared for, protected and participating. Together we share proven, world-class development methods to bring food, water, education and economic change.

Our organisational culture reflects a "Partnership" of World Vision offices in nearly 100 countries and almost 37,000 staff working towards one vision: Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.  World Vision has profound global impact reaching one person every 10 secs with clean water, and every 60 secs a family gets access to tools and support they need to get out of poverty.

In Australia, World Vision is an iconic brand and market leader in a sector that is renewing itself for the 21st century. Brand metrics are improving, staff engagement growing, donor satisfaction and delight is improving, and public advocacy has been significant and powerful in bringing change.  The organisation is also undergoing significant digital renewal exploring and drawing upon a range of digital tools to refresh donor direct experiences of the powerful transformation work of World Vision.

How to apply

Apply here.

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