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Customer Service Officer

WorkPac Health and Social Care

BRC Recruitment are seeking call centre staff for a reputable client within the Health Care sector.

Looking for candidates who have exceptional customer service experience and a willingness to work hard and achieve results in a busy call centre environment.

Key responsibilities:

  • Contributing to high standards of service and client care by phone, email and in person.
  • Ensuring sales enquiries are referred in a timely manner.
  • Ensuring broker referrals are being managed effectively and in a timely manner.
  • Dealing with all inbound enquiries (phone or email) in a professional manner.
  • Supporting continuous care and service improvement.
  • Ensuring the highest levels of compliance and data integrity.
  • Managing all VHC service plan referrals and updates.
  • Data entry to ensure data currency in Procura

Essential skills:

  • Full working rights in Australia
  • Excellent communication and interpersonal skills.
  • Highly developed professional customer service.
  • Demonstrated empathetic and approachable style whilst maintaining professional boundaries.
  • Ability to exercise common sense and judgment in a sensitive service industry.
  • Well-developed organisational and prioritising skills to meet deadlines.
  • Demonstrated self-awareness and self-management ability.
  • Computer literate for work processing and data base management.
  • Proactive and focused on continuous improvement.
  • Problem solver.
  • Proven effective team member with the capacity and initiative to work independently when required.
  • Conflict resolution.

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