Header

WorkPac Health and Social Care's logo
Apply NowMore from this Employer
WorkPac Health and Social Care's logo

Customer Service Officer

WorkPac Health and Social Care

BRC Recruitment are seeking call centre staff for a reputable client within the Health Care sector.

Looking for candidates who have exceptional customer service experience and a willingness to work hard and achieve results in a busy call centre environment.

Key responsibilities:

  • Contributing to high standards of service and client care by phone, email and in person.
  • Ensuring sales enquiries are referred in a timely manner.
  • Ensuring broker referrals are being managed effectively and in a timely manner.
  • Dealing with all inbound enquiries (phone or email) in a professional manner.
  • Supporting continuous care and service improvement.
  • Ensuring the highest levels of compliance and data integrity.
  • Managing all VHC service plan referrals and updates.
  • Data entry to ensure data currency in Procura

Essential skills:

  • Full working rights in Australia
  • Excellent communication and interpersonal skills.
  • Highly developed professional customer service.
  • Demonstrated empathetic and approachable style whilst maintaining professional boundaries.
  • Ability to exercise common sense and judgment in a sensitive service industry.
  • Well-developed organisational and prioritising skills to meet deadlines.
  • Demonstrated self-awareness and self-management ability.
  • Computer literate for work processing and data base management.
  • Proactive and focused on continuous improvement.
  • Problem solver.
  • Proven effective team member with the capacity and initiative to work independently when required.
  • Conflict resolution.

Email me more jobs like this.

Daily