Job Summary
- Applications close:
- Job posted on: 30th Mar 2021
Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings. Our community is culturally diverse, creative and well educated, as well as featuring a skilled and varied business community.
Join our Executive Leadership Team as the Director Community & Customer Experience to provide inspirational and innovative leadership across the organisation, with the key focus being to drive the strategic direction of Council, whilst leading staff across the newly established Community and Customer Experience Division, to drive and deliver on key outcomes, corporate priorities and responsibilities.
As the Director Community & Customer Experience, you will be an exceptional, proven people leader with the skills and abilities to influence and deliver a high quality customer experience across a range of functions.
Working with a passionate and dedicated team, you will help create a place where people of all ages and backgrounds have access to a range of lifelong learning opportunities through our library services and cultural and community activities that will see you support local creativity and cultural pursuits, all whilst improving the overall customer experience people will have when dealing with any part of Woollahra Council
You will lead the transformation of the customer experience by creating strong, strategic partnerships, both internal & external, and you will advocate on behalf of Council and the community, through advanced community engagement practices.
We are looking to engage a professional who has all the skills and attributes necessary to deliver for our community. You can either be someone holding a similar position today or be an experienced aspiring applicant ready to make the next step in your career.
We are seeking a strategic leader open to ideas, with outstanding communication skills and who understands the challenges of delivering an improved customer experience across a range of services within local government.
Please note, employment in this position is subject to a Police Check for criminal history and a current Working with Children Check.
For further information about the role, please contact Craig Swift-McNair, General Manager on 02 9391 7013 during business hours.
Woollahra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
An information pack is attached.