- Classification: Social, Community, Homecare & Disability Services Industrial Award 2010
- Remuneration: SCHADS Award – Level 4.3- 5.3
- Working Hours: 0.8 - Full-time hours
- Reports to: Chief Executive Officer
- Supervises: No direct line supervision
Women’s Health Queensland Inc (WHQ) is a not for profit health and well-being service for women. We provide counselling and health and wellbeing support to women across the state while also providing advocacy and community-based capacity building and education.
WHQ service delivery is guided by a strategic and operational plan. We work with a diverse range of clients and stakeholders. We acknowledge that not everyone who may seek our services may identify as female.
As an Incorporated Association, the organisation is led by a Board who works in partnership with the staff to ensure that WHQ functions as an effective and dynamic organisation.
ABOUT THE JOB
This position provides counselling and case management to women who have identify health, wellbeing or personal, family and or relationship issues. This support may be provided face-to-face, via telephone or using virtual interfaces. Knowledge and expertise in the field of Domestic and Family Violence will be advantageous.
DUTIES AND RESPONSIBILITIES. You will be accountable for:
Working in collaboration with other staff to:
- Provide client-centred trauma informed services to WHQ clients, through face-to-face, telephone and web-based delivery modalities. This will include people who have experienced domestic, sexual and other forms of gendered violence.
- Provide appropriate referral services to WHQ clients, if another organisation can better meet the client’s needs.
- Ensure currency of knowledge regarding best-practice principles.
- Assess clients’ health needs to ensure appropriate counselling and support is provided to clients.
- Escalate identified issues and clinical risks through formal organisational channels.
- Adherence to best-practice counselling and health promotion and education frameworks.
- Identify and foster beneficial relationships with appropriate identified partners and groups to enhance, deliver and extend the services WHQ offer.
- Contribute to the planning, implementation and revision for continuous quality improvement of WHQ service delivery projects and programs providing women’s health information, education, and building client capacity and self-resilience.
- Provide accurate and timely information for external and internal reporting purposes.
- Demonstrated ability to work effectively both independently and as a member of a multidisciplinary team.
- Ability to prioritise time and manage allocated workload.
- Demonstrated computer literacy and ability to use health information systems.
- Well-developed oral and written communication skills including the alibility to communicate effectively with a diverse range of cultural and social groups.
- Experience in initiating and managing productive relationships with partner organisations and other stakeholders.
- An analytical and innovative thinker.
- Ability to actively understand, communicate and support WHQ’s vision and strategic goals, and communicate that to stakeholders, internally and externally.
- Uphold high levels of confidentiality and integrity, liaising with others in a professional, respectful and constructive manner.
- A problem-solving attitude.
- Strong knowledge of MS Office Suite applications.
- Current Working with Children Check, Police Check or similar, or preparedness to obtain
- Commitment to the values of WHQ – including a feminist framework.
- Supportive and collaborative team member
- Ownership and Accountability
- Ability to remain calm under pressure
Please respond to the following selection criteria in no more than 2-3 A4 pages:
- A relevant Bachelor or post graduate degree in Counselling Social work Community engagement and eligibility for registration Australian Association of Social workers (AASW) &/ with APHRA including 2 years minimum experience in your professional discipline with extensive experiencing supporting women who have experienced gendered violence (tele-health experience would be advantageous).
- Evidence of relevant recent clinical experience working within a community health and or social services setting engaging with vulnerable client groups, including trauma-informed care.
- High level skills in assessment, case planning and management, and working in partnership with families and local service networks.
- In depth understanding of the highly developed gendered analysis of women’s health issues and the effects of domestic and family violence and or sexual violence.
- Experience and demonstrated understanding of issues faced by CALD, Aboriginal and Torres Strait Islander Peoples and communities, and other vulnerable and or disadvantaged groups within the context of health and family wellbeing.
- Understanding of federal and state-based legislation including child protection legislation relevant to service delivery.
- An ability and commitment to creating a positive work environment and strong organisational culture while contributing to the development and achievement of the goals and visions of the organisation.
This Position Description provides the minimum requirements for the role. Extra duties may be required as requested by your direct line manager.
You may be required to work hours outside the normal work hours at varying locations. You will be compensated for any additional costs associated with working outside normal work hours in line with the SCHADS Award and National Employment Standards and WHQ Policies and Procedures.