Woden Community Service (WCS) is an established for purpose provider of disability, mental health and aged care services for our community. WCS proudly celebrated 50 years of service to the Canberra community in 2019. Our vision is ‘A vibrant and connected community’ achieved through our values of Hope, Community, Integrity and Responsiveness.

As a Supportive Tenancy Service Case Manager you will be responsible for identifying barriers and collaborating on solutions to sustain tenancies and aim for a reduction in homelessness. The role will assess and refer clients to relevant support services, provide case management and outreach support. The role will work from a holistic, strength based and person centred framework.

About the role

• Provide support to people experiencing tenancy stress, including providing information, outreach, advocacy and referrals, based on agreed goals and plans.
• Work collaboratively to engage with ACT tenants in identifying and addressing tenancy issues.
• Maintain up to date knowledge of issues faced by people experiencing tenancy stress.
• Provide flexible and responsive case management and case work support based on service user need.
• Contribute as an effective team member by sharing information, supporting and assisting colleagues in a proactive manner to meet goals and timeframes.
• Promote the program to relevant stakeholders, including service providers and the broader community.

For a full position description of this role please visit our website at wcs.org.au.

What we offer

• Full time, fixed term position until 30 June 2021
• Salary $79,174.39 – 82,742.59 pa, dependent on qualifications and experience
• Access to salary packaging benefits which can increase your take home pay
• Generous leave entitlements

Skills and Experience

• Demonstrated ability to engage with people experiencing complex issues related to tenancy stress.
• Demonstrated ability to work within person-centred and strength-based frameworks.
• Ability to establish and maintain service networks, make and receive referrals and work collaboratively with others.
• Demonstrated communication techniques that engender positive relationships and influence stakeholders effectively to resolve functional issues.
• Demonstrated high level of written skills, ensuring case notes are relevant, factual; includes the ability to complete documentation accurately and in a timely manner.
• Thorough understanding of the importance of personal and professional boundaries, ethical behaviour, policies and procedures.

You will need:

• Qualifications – Vocational qualification in Community Services or other relevant qualifications
• Current Working with Vulnerable People card.
• Current Driver’s license