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Customer Service and Administration Assistant - OOSH / OSHC

Wesley Mission
  • Wesley Out of School Hours Care
  • QikKids wiz wanted!
  • located in Ermington
  • part-time, 26-hour position (12-month maternity leave cover)
  • be part of a leading NFP organisation making a real difference in the community

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the program

Wesley Out of School Hours Care (Wesley OOSH) provides high quality before and after school care and vacation care to primary school aged children. We currently have 14 services across Sydney and the Central Coast and are passionate about providing an environment that is warm, caring and engaging for children, staff, and families. We believe it is important that every child in our care feels at home in a secure environment where they can grow and learn.

About the role

This Wesley Out of School Hours Care Customer Service and Administration Assistant role is responsible for assisting in the day-to-day administration duties of the OOSH services as directed by the Operations Manager. This position functions within the centres philosophy, policies and procedures and within the requirements of the National Quality Framework (NQF) and the Framework for School Age Care – My Time, Our Place.

To be successful in this position you will have strong customer service, administrative and communication skills with experience in using QikKids. You will have a cooperative approach to working with stakeholders, be a self-motivated, innovative and enthusiastic team player and be able to manage your workload in an efficient, professional, confidential and courteous manner with attention to detail. The Wesley OOSH team value teamwork and a can-do attitude, and we encourage you to spend time onsite at our services.

Demonstrated behaviours:

  • highly organised with good attention to detail
  • demonstrated ability to work unsupervised as well as in a team environment
  • effective team player with a positive can-do attitude
  • ability to maintain confidentiality at all times
  • relate well to a range of people with sound listening and problem-solving skills
  • confident professional with strong initiative and business acumen
  • display emotional maturity and resilience.
  • be reliable
  • willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and Deed ministry.

Essential criteria

  • excellent customer service and communication skills
  • demonstrated expertise and practice in QikKids
  • demonstrated expertise in the management of CCS and other parts of childcare administration, positive attitude and willingness to learn
  • competence in MS Office with fast and accurate data entry skills
  • excellent self-management and time management skills
  • ability to work on the floor at a service (if required).

Desirable criteria

  • experience working with children and families
  • not for profit or cause related management experience.

Remuneration

Salary and employment conditions are in accordance with the SCHADS Award with generous salary packaging available. Other benefits include discounted private health cover, study assistance and Employee Assistance Program.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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