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Intake / Consumer Response Officer - Victim Assistance Program

Windermere Child & Family Services

Windermere’s Victim Assistance Program (VAP) supports victims of crime in Southern Metropolitan Melbourne and Gippsland areas. The VAP program provides client focussed case management services to assist individuals in the management and impact of crime, promote recovery and minimise secondary victimisation sometimes associated through involvement in the criminal justice systems.

About the role

Reporting to the VAP Program Coordinator of our Southern region, you will be the first point of contact for consumers who have experienced significant trauma due to an assault or crime. As the Intake / Consumer Response Officer, you will be responsible for intake, assessment and providing assistance to consumers navigating the Victims of Crime Services & Community & Health Services systems. Furthermore you will on-board new consumers in relation to their specific service requirements and provide support and advice of appropriate referral pathways. This is a full-time parental leave position until June 2020, with the possibility of extension.

About you

As well as your strong intake and assessment skills, you will be tertiary qualified with demonstrated knowledge and understanding within the Community and Health sector. Your resilient yet compassionate approach to engage with consumers who have been impacted by crime, assault or trauma will be key to your success.

This position is perfect for someone who has the drive to join a progressive not-for-profit organisation who contributes to the social change of our city’s most vulnerable people.

Why Windermere?

Windermere is an independent community service organisation working across the South East of Victoria to help those who need it most. Our unique range of services include; Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Bushfire Recovery Support Services.

Windermere fosters a culture of flexibility, support and wellbeing. We have a wide range of workplace benefits including flexible work hours, gifted days off, rostered days off, Flexible Leave Scheme (50/52), 17.5% annual leave loading, study leave, generous salary packaging and the opportunity for professional development.

How to apply

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