Westhaven Ltd has been providing support to children, young people and their siblings, and adults with disabilities to live the life the way they choose for more than 60 years.

We are focused on providing our children, young people and participants with a high level of quality care.

Westhaven employees are rewarded with ongoing benefits including:

• Discounted gym memberships,

• On and off the job training,

• Employee Assistance Program, a free and confidential counselling service

• Salary packaging.

Due to significant growth are currently seeking a Full time Intake and Referral Officer to join our Adult Services Team.

Reporting directly to the General Manager, Adult Services , the primary objective of the Intake Officer is to provide advice and support to potential clients and their families to ensure a positive onboarding experience and accurately complete referral/intake records.

You will be the first point of contact for potential participants. You must have a strong understanding of the National Disability Insurance Scheme and be able to provide potential participants and their families accurate and clear advice about our disability services.

You should prepare a succinct application demonstrating why you believe you are the best person for the position. Your application should include your resume / CV and cover letter addressing why you are the right candidate and should include your claims against necessary skills and experience required for the position. As you progress through the recruitment process, you will be requested to provide further information and documentation at the appropriate stages of the process.

Key Responsibilities

• Respond efficiently and appropriately to all prospective participant enquiries via email and phone

• Collaborate with participants and their families to understand their needs and preferences

• Collaborate with the service delivery team to ensure service suitability to meet specific care needs

• In collaboration with the Business Facilitation team ensure service agreements that accurately developed to reflect client requirements

• Follow all principles of the National Disability Insurance Scheme and relevant legislation

• Provide the relevant information about our service capacity and limitations to clients

• Provide reports that include new client data, exits, trends and positive outcomes

• Work with funding bodies

• Liaise with internal and external stakeholders

Skills & Experience

• Certificate IV in Disability, Mental Health or Community Services or the equivalent demonstrated knowledge and/or relevant working experience

• Strong communication skills with the ability to build and maintain positive relationships

• Sound understanding of person-centred thinking, the principles of the NDIS and the National Disability Service Standards

• Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards

• The confidence to maintain service user privacy and confidentiality

• Excellent organisational skills, problem solving ability, adaptability, and the ability to work in a busy high-volume environment

• Attention to detail

• Ability to take initiative and work autonomously

• Drivers licence valid in Australia

• Completion of the 'NDIS Worker Orientation Module" www.https://training.ndiscommission.gov.au/

• Completion of Joint Protocol module https://www.acwa.asn.au/joint-protocol-training-for-itc-and-residential-care-workers/

Holding a current Working with Children Check and completing a National Criminal History Record Check clearance are requirements of this position.

Any published closing dates are estimates only. We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Confidential Enquiries to [email protected] using the subject line: Intake and Referral Officer enquiry via EthicalJobs.

https://www.westhaven.org.au/