About Wellways

Wellways Australia exists to help all Australians lead active, fulling and inclusive lives in their community. We achieve this by supporting and working with individuals, families and the community to help them imagine and achieve better lives. We advocate for change to ensure people have access to the best possible care and information when they need it. We provide a wide range of services and assistance for people with mental health issues, disabilities, youth and older Australians and those requiring community care.

About the program

Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services in South West Sydney and across Queensland, aiming to help Carers access practical information and advice and connect with services in their local area. Carer supports and services are delivered using a network of local Carer Gateway regional service providers. Carers are those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail aged.

About the role

The Clinical Lead, Carer Gateway Services is an exciting new position responsible for the clinical oversight of Carer Gateway Service Delivery (In-Person Peer Support, Facilitated Coaching, Counselling) and Community Engagement activity across QLD and NSW. This position will lead practice development and clinical support across Wellways Carer Gateway Service Delivery in line with Wellways Quality Framework along with building effective relationships with key partners within the organisation to support quality service delivery and Carer outcomes.

Reporting to the Clinical & Practice Development Manager, Quality & Service Delivery, this position will involve:

• Clinical oversight of In-Person Peer Support (IPPS), In-Person Counselling and Facilitated Coaching, ensuring supports are evidence-based and in line with operational guidelines
• Support internal clinical supervision of Counsellors working under Wellways In-Person Counselling Service
• Facilitation of Community of Practice for Coaches working under the Facilitated Coaching program
• Clinical oversight of program development, including group programs for IPPS, Counselling and Coaching
• Development, implementation and review of Carer Gateway clinical governance framework in line with Wellways Clinical Governance Framework
• Monitoring compliance and credentialing of clinical staff including recruitment, clinical training and registration
• Leverage off supervision to identify themes and training opportunities to improve and modify practice
• Work with key partners to develop and implement appropriate training
• Undertake the sentinel review process following category one incidents within the Carer Gateway program
• Implementation of outcome measures to capture service delivery and Carer satisfaction data
• Implementation of relevant Wellways policies and processes to ensure safe service delivery within an outreach model
• Representation at Wellways Quality, Safety and Risk committee

Key partners for this role include:

• Carer Gateway Management team (Service Managers, Contact Centre National Manager, Coordinators, Practice Leads)
• Carer Gateway Quality & Training officer
• Quality & Service Delivery team
• Learning & Development team

This position will require travel to our Carer Gateway sites.

Benefits & Culture

Wellways supports an inclusive approach in both the workplace and community where everyone can imagine and achieve their goals to their fullest potential. This is your opportunity to join a nationally recognised organisation with over 2,000 staff members across 93 sites where you can gain access to ongoing support and opportunity for career development.

• Join a brand new and supportive team
• Onsite formal clinical supervision
• Salary packaging up to $15,899 per annum
• An Employee Assistance Program which aims to support and empower employees and their loved ones

For a full list of our staff benefits, visit https://www.wellways.org/careers-wellways.

Pre-employment requirements

• Relevant tertiary qualifications and registration with an appropriate body (AASW, PACFA, ACA)
• Current valid Driver's License and the ability to undertake local and interstate travel
• Satisfactory pre-employment checks, including but not limited to National Police Records Check, Working with Children Check/Working with Vulnerable People, NDIS Worker Screening Check and Blue Card
• Evidence of right to work within Australia

• Worker Orientation Module Certificate: https://www.ndiscommission.gov.au/workers/support-for-workers/training-course 

For a confidential discussion about the role, please contact Paul Cruickshank, Clinical & Practice Development Manager on 0427 854 927.

We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with a lived experience of mental health and disability to apply. Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. ​