The role:

The Carer Support Worker will provide carers with information on internal and external programs and services, ensuring referral pathways for carers and their families. They utilise the Carer Support Framework to undertake intake, planning and assessment and ensure that the carers meet the eligibility criteria. They assist carers in creating an action plan that reflects their goals and current support needs.

Carer Gateway Services consist of 6 unique service types:

• Carer Support Planning: Intake needs assessment and planning
• Carer Coaching
• In-person peer support
• In-person counselling
• Carer-directed support packages
• Emergency respite care

Reporting to the Team Leader working under limited direction, this role will involve:

• Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
• Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework
• Work with carers to establish and implement agreed action plans
• Ensuring the service approach incorporates the following service principles: Carer Focussed, Practical and Flexible, Inclusive
• Creating an environment which Carers will find welcoming, real and inclusive
• Develop support relationships with carers which are positive and are built on Wellways values

About You:

You're a passionate, empathetic and caring individual who is looking to make an invaluable positive impact on the lives of others. You relish a challenge and new experience. You're calm, collected and resilient in the face of adversity and are looking to carry these qualities with you to the front line to start helping those in need. You are an independent, proactive thinker and worker but are also able to follow direction/s given by your managers and can work within a tight-knit team.

What do you need:

• Qualifications and/or experience working in community services, allied health or carer/family peer positions
• A current valid Driver's License
• Appropriate IT skills
• Right to work in Australia
• Satisfactory Police Records Check and Working with Children Check, prior to commencement
• Applicants having experience and knowledge in psychosocial disability will be at an advantage
• NDIS Orientation Certificate prior to commencement
• Available to participate in out of hours activities as required to undertake the requirements of the role
• Willingness to work set shift 2pm - 10pm Monday to Friday, with flexibility to work outside of these hours as required.

About Wellways

Wellways Australia is a leading not-for-profit organisation dedicated to ensuring all Australians lead active and fulfilling lives in their community. We work with individuals, families and the community to help them imagine and achieve better lives. We advocate for change to make sure people can access the best possible care and information when they need it. We provide a wide range of services and assistance for people with mental health issues, disabilities, youth and older Australians and those requiring community care.

"Aboriginal and Torres Strait Islander people with a lived experience are encouraged to apply."

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.