PIXO is a digital agency that produces an all-in-one web platform for the non profit sector. We work with organisations across Australia to build sophisticated websites that bring people together for a good purpose.

We are a team of passionate digital professionals and seeking a talented Account Manager to join our team in Melbourne, Australia.

The Role

Your key responsibility as an Account Manager is to help non profit organisations across Australia maximise their experience with our platform, and introduce them to other PIXO service offerings that support the success of their mission.

You will achieve this by:

• Building value-based relationships with key contacts within your client base. You will own the end-to-end engagement with clients in your territory and be their primary contact within PIXO.
• Identifying opportunities for your clients to adopt new features within the platform
• Positioning new service opportunities for existing clients
• Onboarding new clients and establishing clear goals and milestones for implementation
• Delivering training and providing access to educational resources

To be great at this role, you’ll need:

• Excellent communication skills across all channels (in person, phone, email)
• Experience managing a territory of accounts and and be goal driven
• Experience in creating and executing territory and project plans
• Ability to coordinate people and teams to achieve outcomes
• Ability identify your clients’ needs and work out ways of meeting these needs efficiently
• Passion for using technology to improve the lives of others

Ideally you’ll have at least 3 years’ experience in working on digital platforms within the non profit sector.

This is a customer-facing role, meaning exceptional people skills is a ‘must have’.

This role provides growth opportunities for the right candidate as we expect to grow the size and scope of the team over the coming 12 months.

Interested? We can’t wait to shout you a coffee and discuss your career with us.