About us

Safe Steps is the only 24/7 family violence response centre in Victoria, providing a state-wide entry point for victim-survivors of domestic and family violence. Our work is dedicated to their safety.

Safe Steps delivers programs at a state and national level. Our services include information and referral, crisis response, specialist family violence risk assessment, safety planning, and access to supported crisis accommodation. We also provide specialist counselling nationally through 1800RESPECT for those affected by domestic, family or sexual violence.

About the role

The Quality Lead is instrumental in the development and implementation of best practice quality management frameworks and practices to support the growth of Safe Steps.

This position will report to the Director of Operations and foster a culture of continual quality improvement across Safe Steps quality systems that integrate and enhance the organisation’s service delivery capability. The Quality Lead will also work closely with leadership and teams to ensure safe, effective, efficient and person-centred services.

About you

• Demonstrated experience in improving quality systems, programs and activities within health, human services or not-for-profit sector
• Have an understanding of Accreditation processes and standards within a Health or Community Service setting
• Have a ‘service’ mindset in engaging and supporting internal clients
• Thrive on building and maintaining positive relationships with a broad range of stakeholders
• Process-minded and driven
• Responsive and adaptable
• Display a ‘can-do’ attitude and have a genuine passion, energy and enthusiasm for business growth and excellence across the quality assurance function.
• Ability to create high quality reports for both internal distribution and external agencies

If this role sounds like you, we would love to hear from you.

NOTE: Safe Steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017)

To Apply

Please submit your CV and cover letter that include a response to each of the following questions:

1. How do your values align to Safe Steps Values?
2. What is your experience working within best practice quality management frameworks and practices?
3. Describe your experience in working within health, human services or not-for-profit sector
4. What will you bring to the role?

A position description is available at http://www.safesteps.org.au/about-us/careers.

If you would like to be considered for the role click “apply” to forward your application.

All offers of employment are subject to satisfactory background checks including:

• National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years),
• Working with Children Check,
• Disclosure of previous or current disciplinary action,
• Referee and qualification checks
• Proof of eligibility to work in Australia and

To find out more about the role, please email [email protected], using the subject line: Quality Lead enquiry via EthicalJobs.

Applications will be reviewed as they are received.

Safe Steps welcome applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities and people who identify as LGBTIQ.