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Case Manager, Women's Outreach Program


Wayss is the largest provider of housing and family violence services in the South East Melbourne area.

We exist so that people have access to safe, sustainable and affordable housing and our vision is to be the major provider of social housing services and leading-edge client support programs in the Southern Melbourne Metropolitan region.

The Women’s Outreach program sits within Housing Services and supports women to bring about positive outcomes that promote growth and stability to assist the individual and/ her family to reach their full potential.

About the role

The Case Manager, Women’s Outreach Program provides client centred, strength base case management support for women with multiple and varying complex needs that significantly impact their lives and that of any accompanying children. Complex needs of clients may include long term homelessness; drug and/alcohol dependency; previous experience of family violence; parenting issues; financial and/ legal issues; support for mental and physical health; complex cultural needs. All women in the Women’s Outreach Program typically have an experience of significant trauma in their lives.

Duties will include:

  • Assessing the clients’ housing and social support needs.
  • Developing a support plan with clients.
  • Undertaking case management.
  • Assessing the client’s immediate situation, safety risk and support needs using the MARAM Risk Assessment tool.
  • Referring clients to appropriate support agencies and organisations.
  • Providing advocacy and support activities.

About you

We are looking for a passionate, client-focused individual who can work with women with complex needs.

You will have:

  • Appropriate tertiary qualifications in Social Work, Social or Behavioural Science, Psychology, or other relevant discipline, at degree level or above.
  • Relevant experience working in the community services sector.
  • Working knowledge of crisis and long-term housing options for single women and their children.
  • Demonstrated experience and capability in:
    • Responding to requests for service.
    • Family Violence risk assessment.
    • Comprehensive client needs assessment.
    • Case management.
    • Safety planning.
    • Facilitating referrals to other support organisations.
    • Providing advocacy and support.
    • Working autonomously and under limited direction.
  • The ability to work with women who have multiple, complex needs who are sometimes difficult to engage.
  • Knowledge and experience in supporting clients to access the legal system, counselling, parenting support, Drug and Alcohol and/ Mental Health supports.
  • Demonstrated ability to contribute to improving service delivery and practice.
  • Ability to relate positively and confidently with people from all walks of life, in a variety of settings.
  • Highly developed interpersonal and problem-solving skills to effectively respond to women in crisis and who have experienced significant trauma.
  • Computer skill, including a working knowledge of Microsoft Office.

This role requires a current Driver’s Licence and valid ‘Employment’ category - Working with Children Check Card. The candidate will need to have successfully completed Wayss pre-employment screening, a police check and provide evidence of full Covid-19 vaccination compliance.

Working for Wayss

Our people are our greatest asset. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in offering a range of benefits to ensure we hire and retain great people.

To hear what our people have to say about working at Wayss watch the video below.


Benefits we offer

  • Salary range of $74,179 to $79,810
  • Plus superannuation
  • Plus Mobile phone for business and personal use
  • Plus generous tax benefits through salary packaging
  • Five weeks annual leave plus 17.5% leave loading and generous personal leave entitlements
  • Inclusive workplace with complimentary health and well-being programs
  • Access to discounts on electrical goods and motor vehicles
  • Hybrid working arrangements


Please ensure you include a covering letter, outlining your experience in relation to the key selection criteria outlined in the Position Description. Enquiries about the position can be directed to Shirlene Hart Team Leader on 9791 6111.

The Position Description can be obtained by visiting www.wayss.org.au/careers-at-wayss.

Wayss is proud to be an inclusive and child safe organisation. Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and possess a valid Working with Children Check.

At Wayss, we embrace a culture of diversity and inclusion within our workforce and approach to service delivery. We are responsive to the needs of Aboriginal and Torres Strait Islander people, people from LGBTIQ and culturally and linguistically diverse communities, people living with a disability and people of all ages.

How to apply

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