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Op Shop Retail Assistant

The Wayside Chapel
  • Bondi location
  • Use your skills for real social impact
  • Become part of a well-loved and respected Not-For-Profit

About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support for people on and around the streets of Kings Cross since 1964.
Under the banner of Love Over Hate, Wayside's programs and services are designed to ensure that the most marginalised members of our community have access to essential health, welfare, social and recreational services.

Each year, thousands of people visit Wayside's two centres in Kings Cross and Bondi for assistance in gaining equitable access to essential health, welfare and related services.

Our mission is creating community with no ‘us and them', breaking down the barriers of judgement and providing a safe place where people from all walks of life are welcome.

For more information, please visit our website.

About Wayside’s Op Shops

The Op Shops, located in Bondi and Potts Point, are some of Sydney’s most popular second-hand clothes destinations, with a curated range of eclectic, fashion leading, quality bargains. The Op Shops are also a social enterprise that function as a key component of Wayside’s employment pathway program, Wingspan.

The young people work within the Op Shops to develop skills, gain experience, and develop an understanding of themselves as a worker, and then transition out into jobs of their choosing in the mainstream workforce. The Op Shops are run by a diverse group of people who pride themselves on their supportive and inclusive workplace culture and the exemplary customer experience they provide.

Position summary

The Op Shop Retail Assistant supports the Op Shop supervisor in achieving the commercial and social impact targets of the Wayside Chapel’s opportunity stores, located at North Bondi, Kings Cross and Online.

The Retail Assistant is an integral part in ensuring the store reaches daily and weekly sales targets, in order to remain profitable and successful as well as the day-to-day operations. The Retail Assistant also provides support and assists in the training and development of the Wingspan Trainees. You will have a desire and strong understanding for working with youth who face disadvantages.

Key Responsibilities

Commercial Operation

Store:

  • Maintain store operation and maintenance, including daily reconciliation and cash handling.
  • Donation sorting including stock selection, inventory, destination and pricing
  • Demonstrate excellence in customer service
  • Assist with administration duties including customer emails and queries and phone calls

Sales:

  • Work closely with Op Shop supervisor to achieve daily and weekly commercial objectives.
  • Provide reflective reporting on daily sales and reconciliation to supervisor

Workplace culture and employment pathway

  • Demonstrate a workplace culture based around the values of respect, kindness, and dignity
  • Role model professionalism and service excellence in all areas of the Op Shops
  • Contribute to a ‘yes’ culture where the workplace adapts continually to the needs of the staff, the customers, and the business
  • Celebrate achievement and growth in the team, and share the successes of the business with all.

About the Candidate

You encompass a positive, authentic, inclusive personality with strong communication skills and the ability to actively listen and offer critical feedback. You role model professional behaviours and continuously strive to up lift and support the people around you.

You are an adaptable and innovative person with the ability to negotiate, compromise, and work well with others. You have the openness to work in a diverse, dynamic and changing environments and the ability to maturely navigate workplace challenges. You will have an uncompromising belief in the value of each young person, and in their ability to succeed in their employment goals.

Selection Criteria

  • Experience in a retail or customer facing business
  • Creative flare for fashion
  • Experience working with, or a strong understanding of working with youth who face disadvantage
  • Familiarity with MS Office products including Word, Excel, Outlook and PowerPoint as well as e-commerce sites such as Shopify
  • Familiarity and interest for social media content creation

Application and Recruitment Process

Applicants should apply via the Apply Now button.

They should include a copy of their resume and a cover letter that outlines how your skills and experience meet the job requirements.

Applications will be assessed as they are received so please apply right away!

How to apply

This job ad has now expired, and applications are no longer being accepted.
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