The Project Implementation Manager: Therapeutic Client Services (PIM) will lead a project to design, plan and operationalise a new client services framework that incorporates a therapeutic model of care.

The PIM will work closely with the Director of Client Operations, our Service Model Working Group consisting of staff from across the client services team and senior leadership team and will engage with current clients at each stage of the project.

The 12-month project to develop a new client services framework is scheduled with two distinct phases: program design, and program operationalising.

This project has been conceived and resourced as a result of internal analysis and informed by emerging trends and best practice approaches in the broader sector.

• Full time, 12 month contract, based in Redfern
• Contact us to obtain the position description and remuneration package for this role
• Check out our range of work at www.wagec.org.au

You will have specialist knowledge:

• Theoretical and applied knowledge of:
  • models of therapeutic care,
  • trauma informed practice,
  • teams based approaches, and
  • related client service models.

• Working with women and children experiencing crises, homelessness, domestic and family violence and/or other structural disadvantage.
• The NSW policy environment and service system particularly DFV, homelessness and housing policy.
• Client-centred service design and innovation
• Applying a feminist, intersectional and gender lens to programs

You will have extensive experience and knowledge in:

• Project management
• Program design
• Program systems, policy and procedures, and processes
• Program evaluation
• Stakeholder management
• Change management

ABOUT WAGEC:

The Women’s and Girls’ Emergency Centre (WAGEC) is a non-government, not-for profit charitable organisation. We deliver a range of crisis and medium-term accommodation and support services to women, children, young people, and families who are experiencing, or at risk of homelessness and/or domestic and family violence.

For over 40 years we have been doing this work across the lands of the Gadigal and Wangal people of the Eora Nation (Sydney’s inner city and Inner West regions), and working in partnership with community, business and government stakeholders.

For Further Information:

Meredith Turnbull WAGEC Recruitment Consultant
Phone: 0437 880 010 Email: [email protected], using the subject line: Project Implementation Manager - Therapeutic Client Services enquiry via EthicalJobs.